Sara Beth Eskew
Hanceville,AL.
Summary
Confident Computer Technician with with 4+ years commitment to superior service and expertise in help desk
environments, assisting both employees and customers with technical issues. Driven to consistently contribute
value through impeccable work ethic. Organized and dependable candidate successful at managing multiple
priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Highly
proficient in managing high-volume of service calls while maintaining quality and efficiency. Versed in both
on-site and remote support provisioning. Practiced troubleshooter with diagnostics and repair abilities, with
strong attention to detail and excellent organizational skills. Proven skills in installing, repairing and upgrading
organizational hardware and software.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
Work History
Computer Technician
Cullman Regional Hospital
Cullman, AL
02.2022 - Current
- Update, setup and installed 157 new computers.
- Upgraded 325 pc's from Windows 7 to Windows 10.
- Install new images, specific software and applications
- Worked on a team Implementing new ip phone system
- Well versed in Network Cabling...run and install data drop cat5 and 6 cable, make patch cables, terminate, and tone.
- Install Meraki Cameras and Maintained System
- Work with various systems, software and peripherals.
- Patch software and installed new versions to eliminate security problems and protect data.
- Configure hardware, devices and software to set up work stations for employees.
- Troubleshoot hardware and software
- Install AP's
- Support users both local and by phone with problem resolution and education.
- Explain technical information in clear terms to non-technical individuals to promote better understanding.
- Respond to support requests from end users and patiently walk individuals through basic troubleshooting tasks.
- Install, modify and repair software and hardware to resolve technical issues.
Desktop Support Technician,
Truist Bank\ CompuCom
McGriff 2000 International Park Dr, Birmingham, Al.
10.2023 - 10.2023
Setup and installed new computers.
Configured hardware, devices, and software to set up work stations for employees.
Desktop Support Technician
Wells Fargo Center
10.2021 - 02.2022
- Configured hardware, devices and software to set up work stations for employees.
- Setup and installed new computers.
- Uploaded new software, rolled out updates and applied patches for windows desktop
- Evaluated user problems using personal expertise and probing questions.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
Desktop Support Technician
Wallace State CC-Hanceville
03.2020 - 05.2021
- Provided Tier 1 IT support to non-technical internal users through desk side support services for 200 employees
- Investigated and corrected problems with printers, copiers and other peripheral devices.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Configured hardware, devices and software to set up work stations for employees.
- Assisted in set up, tagging, packing and delivering of laptops for 7000 students
- Installed over 30 Desktop Computers
- Broke down and evaluated user problems, using personal expertise and probing questions.
Education
Associate of Applied Science - Cyber-Infused Networking Technology
Wallace State Community College - Hanceville, Al
Hanceville, AL05.2021
Bachelor of Science - Mgmt. of Technology With Minor Computer Networking
Athens State University
Athens, AL 05.2023 - Current
Skills
- Desktop and laptop installations
- Help desk- Manage Engine Service Desk
- Remote- Manage Engine Desktop Central
- File Permissions
- Troubleshooting
- Customer service expert (20 years)
- Great Telephone Etiquette
- Self-Motivated
- Great Work Ethic
- Hardware and software installation
- Microsoft Windows 10
- Microsoft Windows Server 2012 and 2016
- Active Directory
- Microsoft Office 365
- Printers and Peripherals
Timeline
Desktop Support Technician,
Truist Bank\ CompuCom
10.2023 - 10.2023
Bachelor of Science - Mgmt. of Technology With Minor Computer Networking
Athens State University
05.2023 - Current
Computer Technician
Cullman Regional Hospital
02.2022 - Current
Desktop Support Technician
Wells Fargo Center
10.2021 - 02.2022
Desktop Support Technician
Wallace State CC-Hanceville
03.2020 - 05.2021
Associate of Applied Science - Cyber-Infused Networking Technology
Wallace State Community College - Hanceville, Al
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