Sarabjit Kaur

RETURN TO STATION OPERATIONS - ( MEGA CYCLE ) - BLAUVELT NY - 3 Months - ( Current Process ) :-

• Unloaded, inspected and stored damaged and returned products every .
• Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
• Used strategies to promote exceptional customer service and create positive environment for employees and clients.
• Coordinated all companies, business executives and site leadership teams by interacting effectively and establishing communication best practices.
• Executed regular process updates to reduce discrepancies and enhance scheduling across calendars and programs.
• Defined clear targets and objectives and communicated to other team members.
• Developed and implemented productivity initiatives, in addition to coordinating itinerary and scheduling appointments.
• Effectively supervised staff personnel by implementing company policies, protocols, work rules and disciplinary action.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Performed customer needs assessments and coordinated resolutions with supply chain and quality teams.
• Coordinated site investigations, documented issues and escalated to executive teams as needed.
• Managed quality programs to reduce overdue compliance activities.

PICK & STAGE - ( MEGA-CYCLE) - BLAUVELT NY - 1.5 Month :-

• Improved distribution efficiency with design, development and testing of embedded software applications.
• Created efficient work schedules for each team member to maintain deadlines and keep shifts properly staffed.
• Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.
• Sped up completion of orders , resulting in rapid delivery and increased customer satisfaction.
• Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
• Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
• Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
• Kept accurate and detailed records of personnel progress and productivity.
• Monitored daily and weekly key performance indicators to maintain on-track status.
• Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
• Evaluated employees' strengths and assigned tasks based upon experience and training.
• Created and implemented strategies for improving operational efficiency and accuracy.

SORT 0 / CYCLE 0 ( MULTI-CYCLE ) - BRONX, NY - 6 Months

• Four key areas that we always focus on are the safety, quality, customer experience, and cost.
  • Responsible for delivering a best in class customer and associate experience.
  • Problem solve complex solutions to find scrappy, scaleable solutions for customers and associates.
  • Executing well thought out approaches to problem solving and designing short term solutions while partnering with various support teams to design the long-term solution.
  • As a front-line leader I work to remove associate barriers to support daily execution and I am one of the main point of contact for many Amazon support teams requiring excellent soft skills.
  • I like to quickly take on responsibility and join the team that further enhances innovation and excellence in operations.
  • I & my team of associates are responsible for getting Amazon customers their orders.
  • Operate in a highly ambiguous environment, communicating and interacting with my direct operations manager on a daily basis.
  • Supporting all safety programs and OSHA compliance to ensure a safe work environment for all associates and managers.
  • Acting as the primary information source for the team, maintaining compliance and consistency and taking corrective action when needed.
  • Mentoring, training and developing teammates for career progression, performance improvement and recognition purposes.
  • Proactively identifying and leading process improvement initiatives using Lean tools to delight customers.
  • Evaluating performance objectives and metrics to determine inbound or outbound productivity requirements to achieve customer time, accuracy, and quality expectations.
  • Volunteer to lead projects and help your team achieve goals. You have a track record of taking ownership and driving results.
  • Partnering with other managers to share best practices across shifts and the network.

• Analyze expenditures and other financial information to develop plans, policies, or budgets for increasing profits or improving services.
• Plan, organize, or manage the work of subordinate staff to ensure that the work is accomplished in a manner consistent with organizational requirements.
• Negotiate and authorize contracts with equipment and materials suppliers, and monitor contract fulfillment.
• Collaborate with other managers or staff members to formulate and implement policies, procedures, goals, or objectives.
• Monitor spending to ensure that expenses are consistent with approved budgets.
• Supervise workers assigning tariff classifications and preparing billing.
• Promote safe work activities by conducting safety audits, attending company safety meetings, or meeting with individual staff members.
• Direct investigations to verify and resolve customer or shipper complaints.
• Direct procurement processes including equipment research and testing, vendor contracts, or requisitions approval.
• Monitor operations to ensure that staff members comply with administrative policies and procedures, safety rules, union contracts, and government regulations.
• Direct activities related to dispatching, routing, or tracking transportation vehicles, such as aircraft or railroad cars.
• Direct and coordinate, through subordinates, activities of operations department to obtain use of equipment, facilities, and human resources.
• Prepare management recommendations, such as proposed fee and tariff increases or schedule changes.

• Implement specific customer requirements, such as internal reporting or customized transportation metrics.
• Ensure carrier compliance with company policies or procedures for product transit or delivery.
• Train shipping department personnel in roles or responsibilities regarding global logistics strategies.
• Review global, national, or regional transportation or logistics reports for ways to improve efficiency or minimize the environmental impact of logistics activities.
• Design models for use in evaluating logistics programs or services.
• Collaborate with other departments to integrate logistics with business systems or processes, such as customer sales, order management, accounting, or shipping.
• Maintain metrics, reports, process documentation, customer service logs, or training or safety records.
• Supervise the work of logistics specialists, planners, or schedulers.
• Direct inbound or outbound logistics operations, such as transportation or warehouse activities, safety performance, or logistics quality management.
• Direct distribution center operation to ensure achievement of cost, productivity, accuracy, or timeliness objectives.
• Analyze the financial impact of proposed logistics changes, such as routing, shipping modes, product volumes or mixes, or carriers.
• Monitor product import or export processes to ensure compliance with regulatory or legal requirements.
• Participate in carrier management processes, such as selection, qualification, or performance evaluation.
• Analyze all aspects of corporate logistics to determine the most cost-effective or efficient means of transporting products or supplies.
• Communicate freight transportation information to customers or suppliers, using transportation management, electronic logistics marketplace, or electronic freight information systems, to improve efficiency, speed, or quality of transportation services.

• Analyze expenditures and other financial information to develop plans, policies, or budgets for increasing profits or improving services.
• Set operations policies and standards, including determining safety procedures for the handling of dangerous goods.
• Plan, organize, or manage the work of subordinate staff to ensure that the work is accomplished in a manner consistent with organizational requirements.
• Negotiate and authorize contracts with equipment and materials suppliers, and monitor contract fulfillment.
• Collaborate with other managers or staff members to formulate and implement policies, procedures, goals, or objectives.
• Monitor spending to ensure that expenses are consistent with approved budgets.
• Supervise workers assigning tariff classifications and preparing billing.
• Promote safe work activities by conducting safety audits, attending company safety meetings, or meeting with individual staff members.
• Direct investigations to verify and resolve customer or shipper complaints.
• Direct procurement processes including equipment research and testing, vendor contracts, or requisitions approval.
• Monitor operations to ensure that staff members comply with administrative policies and procedures, safety rules, union contracts, and government regulations.
• Direct activities related to dispatching, routing, or tracking transportation vehicles, such as aircraft or railroad cars.
• Direct and coordinate, through subordinates, activities of operations department to obtain use of equipment, facilities, and human resources.
• Conduct employee training sessions on subjects such as hazardous material handling, employee orientation, quality improvement, or computer use.
• Prepare management recommendations, such as proposed fee and tariff increases or schedule changes.  Implement schedule and policy changes.
• Serve as contact persons for all workers within assigned territories.
• Participate in union contract negotiations and settlements of grievances.
• Plan or implement energy saving changes to transportation services, such as reducing routes, optimizing capacities, employing alternate modes of transportation, or minimizing idling.

• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Refer unresolved customer grievances to designated departments for further investigation.
• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
• Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
• Solicit sales of new or additional services or products.
• Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
• Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims.
• Order tests that could determine the causes of product malfunctions.

• Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service or to make a donation.
• Contact businesses or private individuals by telephone in order to solicit sales for goods or services, or to request donations for charitable causes.
• Explain products or services and prices, and answer questions from customers.
• Obtain customer information such as name, address, and payment method, and enter orders into computers.
• Record names, addresses, purchases, and reactions of prospects contacted.
• Adjust sales scripts to better target the needs and interests of specific individuals.
• Obtain names and telephone numbers of potential customers from sources such as telephone directories, magazine reply cards, and lists purchased from other organizations.
• Answer telephone calls from potential customers who have been solicited through advertisements.
• Schedule appointments for sales representatives to meet with prospective customers or for customers to attend sales presentations.
• Conduct client or market surveys in order to obtain information about potential customers.