SARABJIT SINGH SURI

Projects:- Spare Parts Warehouse Establishment & S4 Hana Migration

• Developed project strategies and evaluated vendor assessments. Outlined contract agreements and conducted cost-benefit analyses.
• Defined new business processes according to project needs and established key performance indicators.
• Prepared detailed cost projections to aid management decisions.
• Assessed solution designs according to measurement criteria and organizational strategies.
• Ensuring alignment of deliverables to project cost, schedule and goals.
• Spearheaded cross-departmental collaboration to ensure project strategy alignment.
• Securing project approvals as per defined phase, demonstrating stringent efforts to achieve project timelines and transition phase
• Revamped spare parts pricing structure considering country-specific tax implications and business needs.
• Enhanced system and process efficiency to address gaps.
• Enhanced understanding of country business operations and requirements through liaison with SAP team.

• Implemented strategic risk mitigation measures. Collaboration with various functions across globe.
• Developed and managed business requirements using Atlassian, JIRA, HPSM Tool and other agile platforms while assisting users on both technical and functional aspects of the systems.
• Project Roll outs including defining business need, aligning system solutions, training business users, imparting knowledge on business context, solution design and post go-live support activities especially functional support to the SAP end users and power users in Region Asia Pacific.
• Delivered back-end technical system nationwide for 1k+ users.
• Reduced customer visits by resolving issues remotely on 3k jobs per month.
• Extensive knowledge about SAP WEBUI and CRM Tools. Competent in utilizing SAP T-Codes.
• Configured Tax Codes, pricing conditions, BRFs, iBase, Service Warranty contracts as per country specific requirements.
• Corrected errors which resulted posting wrong ledger entries into ERP & saving cost around 500 CAD per month.

Project: Bmobile Package – Implementation of 3 Mobile Application on iOS for Field Technicians

• Facilitated completion of daily job responsibilities for 110 technicians.
• Reduced turnaround time for jobs to enhance revenue collection, dropping from 6 days to just 1.
• Enhanced customer experience through streamlined e-signature and payment processes.
• Facilitated direct consumer sales of accessories.
• Optimized spare parts handling processes for improved technician workflow.

Project: RPA (UI Path) & Chatbot – Implementation for Call Center/Back Office Staff

• Implemented advanced AI solutions, leading to significant staff cost savings while streamlining call center and back office workflows.
• Reduced the need for 6-7 call center agents through order automation.
• Saved up to 5 working days for 50 back-office users by automating refurbishment orders.
• Implemented AI solutions, leading to significant staff cost savings.
• Optimized the dispatch process with real-time calls directed by postal code zones.

Project: SAP Fiori – B2B Cloud Portal for External Vendors

• Implemented single platform for external parties to submit claims, increase revenue and availability of appliance technical specifications for gaining more insights about the product
• Designed and developed system APIs, business validation checks and customized user profiles considering accessibility of over 1k users across country
• Executed UAT processes for thorough testing.
• Developed customized performance metrics for various business needs.

Project: LADA – Corporate Financial System Management integration with CRM Middleware

• Achieved streamlined data exchange between CRM and financial systems.
• Cut down redundant orders, leading to average savings of about 500 CAD per month.
• Saved approximately 2k CAD monthly by executing over 300 corporate check validations.
• Performed cost validation for spare parts, preventing incorrect accounting entries.

• Identified requirements for clients and designed business models authoring functional specifications
• Delivered results through effective ticket handling using SAP Solutions Manager.
• Built mobile solutions tailored for Android and iOS devices.
• Optimized API configurations for seamless functionality in mobile apps.
• Coordinated user acceptance testing and authored manuals.

• Prepared maps data for clients using SQL, Mapinfo and Alteryx. Post quality check compilation of data and deployment with different versions on their GPS Navigation Devices.
• Conducted real-time tracking assessments on GPS Navigation Devices for revamping databases and enhanced user experience.
• Orchestrated the deployment of an electronic tracking system across fleet vehicles. Utilized specialized software to monitor vehicle locations from operational base.