Summary
Overview
Work History
Education
Skills
Timeline
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Sara C. Ohler

Meyersdale,PA

Summary

I have always worked with the public and maintain a good relationship with the customers. I am a team player, but am also a leader who can motivate personnel to excel in their performance. I am a loyal and dedicated employee who is always ready to grow with the company I work for and easily adapt to change.

Overview

28
28
years of professional experience

Work History

Collections Specialist

Somerset Trust Company
11.2015 - Current
  • Deliver exceptional customer service on collection calls and maintain calm and professional demeanor.
  • Research accounts and complete due diligence to resolve collection problems.
  • Contact customers to discuss past-due accounts and negotiate payment plans.
  • Monitor customer accounts for payment delinquency and initiate collection efforts.
  • Listen to customers and negotiate solutions that meet creditor and debtor needs.
  • Establish relationships with customers to encourage payment of delinquent accounts.
  • Initiate repossession or foreclosure process upon failure of other collection methods.
  • Prepare and submit legal documents to initiate court proceedings.
  • Enter client details and notes into system for interdepartmental access and review.
  • Train new team members on scripts and collection strategies.
  • Compile data for review by senior management of loan loss reports to measure portfolio performance.

Customer Service Manager

Somerset Welding & Steel, Inc.
06.1995 - 03.2013
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professionalism when addressing unhappy or angry customers.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Defined clear targets and objectives and communicated to other team members.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Kept accurate records to document customer service actions and discussions.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
  • Researched and corrected customer concerns to promote company loyalty.
  • Achieved performance goals on consistent basis.

Education

Associate of Science - Business Management

Sawyer School of Business
Pittsburgh, PA

Skills

  • Fair Debt Collections Practices
  • Pleasant Telephone Demeanor
  • Managing Delinquent Accounts
  • Updating Customer Accounts
  • Contacting Borrowers
  • Negotiation and Resolution
  • Delinquent Account Notification
  • Goals and Performance

Timeline

Collections Specialist

Somerset Trust Company
11.2015 - Current

Customer Service Manager

Somerset Welding & Steel, Inc.
06.1995 - 03.2013

Associate of Science - Business Management

Sawyer School of Business

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Sara C. Ohler