Sara C Romero
Fate,TX
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
15
15
years of professional experience
Work History
Cashier/Front Desk Clerk
BMI, Inc
01.2022 - Current
- Process cash, credit card, check or money order payments
- Record and update customer’s address, phone number, email address and/or employment information
- Manage over 100 client interactions daily
- Collector
01.2019 - 01.2020
- Prepare and send notification of past due invoices on auto loans
- Process payments and document notes into our internal database system - i.e
- ASN Autos
Quality Assurance Agent
CSC Service Works
01.2013 - 01.2014
- Supervised customer service performance and trained agents on effective communication
- Documented logs for bonuses monthly
- Trained and mentored new hires
Customer Service Representative
01.2012 - 01.2013
- Managed over 300 calls daily
- Issued work order tickets for technicians to complete
- Processed reimbursements for customers
General Clerk
Broward Factory Service
01.2011 - 01.2012
- Processed and delivered invoices to customers
- Issued, documented and assigned technician work order tickets to appropriate teams
- Managed calls from customers requesting services or information on their warranty coverage as well as updates on parts
- Issued calls to sale company services, home warranty products and schedule appointments for repair work
Visiting Nurse, Intake State Specialist
Association of Texas
01.2008 - 01.2011
- Support and complete intake eligible Meals on Wheels clients
- Reviewed client documentation for accuracy and confirmed client’s initial as well as continuing program eligibility
- Confirmed client authorization was updated and maintained frequently to limit financial risk exposure
Education
Medical Insurance Billing And Coding Certified - Medical Insurance Billing And Coding
Everest College
Dallas05.2008
High School Diploma -
Skyline High School
Dallas, TX07.2004
Skills
- Technical Skills: Proficient in
- Word, Excel and PowerPoint, Microsoft Outlook, Mitel phone services
- Google sheets, type 35 wpm, excellent customer service and interpersonal skill, HIPAA complaint
- Data Input Software
- Reporting Efficiency and Accuracy
- Multi-Line Phone Systems
- Phone Call Direction
- Cash Handling
- Reminder Calls
- Payment Processing
- Problem-Solving Skills
- Call Transfers
Languages
Spanish
Native or Bilingual
Timeline
Cashier/Front Desk Clerk
BMI, Inc
01.2022 - Current
01.2019 - 01.2020
Quality Assurance Agent
CSC Service Works
01.2013 - 01.2014
Customer Service Representative
01.2012 - 01.2013
General Clerk
Broward Factory Service
01.2011 - 01.2012
Visiting Nurse, Intake State Specialist
Association of Texas
01.2008 - 01.2011
Medical Insurance Billing And Coding Certified - Medical Insurance Billing And Coding
Everest College
High School Diploma -
Skyline High School
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