Saradjine Jean Jacques
service advisor
Detroit,MI
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service. Hardworking employee enthusiastic about learning business and data field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
7
7
years of professional experience
Work History
Automotive Service Advisor
Baseline Automotive
Detroit, MI
04.2020 - Current
- Suggested additional services to at least 200 customers in order to meet upsell goals.
- Delegated and supervised vehicle bodywork to body team for restoration and remediation.
- Developed estimates by costing materials, supplies, and labor.
- Investigated customer complaints to identify cause of malfunctions.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Briefed customers regarding warranty protections, potential cost savings and benefits of trading in versus fixing cars to guide decision-making.
Cashier Manager
Bravo Supermarket
Brockton, MA
07.2016 - 06.2018
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Recruited, interviewed and hired at least 50 employees monthly and implemented mentoring program to promote positive feedback and engagement.
- Kept orderly and accurate accounting records by monitoring over 200 sales documentation.
Assistant Manager
Alfred Dental Care
03.2009 - 06.2011
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Launched quality assurance practices for each phase of development
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Education
Associate of Arts - Business Administration And Management
Wayne County Community College District
Detroit, MI08.2020
Associate of Arts - Criminal Justice
Lansing Community College
Lansing, MI08.2018
High School Diploma -
Connerstone Christian Corespondence School
Brighton, MI03.2018
Skills
- Quality Assurance Evaluation
- Sales Expertise
- Records Management
- Vehicle Supervision
- Records Maintenance
- Account Management
- Staff Training
- Warranty Requirements
- Order Fulfillment
- Call Volume Analysis
- Office Supplies and Inventory
- Microsoft Office
- Excellent Communication
- Warranty Claims Process Management
- Attention to Detail
- Automotive MechanicsData Processing
- Customer Relationship Management
- Confidential Records Management
- Listening Skills
- Administrative and Office Support
- Accounts Payable and Accounts Receivable
- Documentation
- Price Verifications
- Calm and Professional Under Pressure
- Security Administration
- Service Order Flow
- Complex Problem-Solving
- Performance Goals
- Past Due Account Management
- Customer Consulting
- Special Requests
- Call Center Operations
- Handling Customer Complaints
Accomplishments
- Achieved 20.000 dollars weekly by completing at least 5 vehicles with accuracy and efficiency.
- Supervised team of 20 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Languages
French
Native or Bilingual
haitian creole
Native or Bilingual
Spanish
Native or Bilingual
English
Full Professional
Timeline
Automotive Service Advisor
Baseline Automotive
04.2020 - Current
Cashier Manager
Bravo Supermarket
07.2016 - 06.2018
Assistant Manager
Alfred Dental Care
03.2009 - 06.2011
Associate of Arts - Business Administration And Management
Wayne County Community College District
Associate of Arts - Criminal Justice
Lansing Community College
High School Diploma -
Connerstone Christian Corespondence School
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