Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sara' Durdana Basith

Queens,NY

Summary

Accomplished assistant store manager with 7+ years of retail experience, skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.

Overview

7
7
years of professional experience

Work History

Assistant Store Manager

Aeropostale
10.2022 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Interviewed, hired, and trained 100+ new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Managed purchasing, sales, marketing and customer account operations efficiently with approximately a minimum of 800 customers and $12k sales days.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.

Store Supervisor

Aeropostale
05.2022 - 10.2022
  • Supervised daily operations by directing customer service, inventory and sales operations.
  • Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
  • Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
  • Boosted sales by effectively cultivating customer rapport and delivering superior customer service.
  • Developed positive work environment by fostering teamwork, providing regular feedback, and acknowledging employee accomplishments.
  • Conducted inventory analysis to determine optimal stock levels.

Sales Associate

Aeropostale
04.2017 - 05.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Answered the phone and assisted approximately 10 customers and provided them with the information needed every day
  • Informed customers about new and current promotions
  • Prepared merchandise for sales floor by pricing or tagging.
  • Worked on the floor for customer service, fitting rooms, and placing items back in place/order
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.

Education

Bachelor of Science - Marketing

York College
Jamaica, New York
12.2024

High School Diploma -

Razi School
Woodside, New York
06.2016

Skills

    • Customer Service and Engagement
    • Store Organization
    • Store Opening and Closing
    • Hiring and Training
    • POS systems operations
    • Employee Scheduling
      • Team Building and Leadership
      • Upselling and Cross Selling
      • Strategic Planning
      • Issue Resolution
      • Flexible Schedule

Languages

English
Native or Bilingual
Bengali
Native or Bilingual
Korean
Limited Working
Spanish
Elementary

Timeline

Assistant Store Manager

Aeropostale
10.2022 - Current

Store Supervisor

Aeropostale
05.2022 - 10.2022

Sales Associate

Aeropostale
04.2017 - 05.2022

Bachelor of Science - Marketing

York College

High School Diploma -

Razi School

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Sara' Durdana Basith