Sara E. Nunes
Wahiawa,HI
Summary
Dedicated professional with 10+ years of combined experience in education and customer support. Skilled in communication, problem-solving, and multitasking, with a proven ability to deliver excellent service and support. Enthusiastic team player eager to contribute to Calyxo’s mission and customer success.
Overview
17
17
years of professional experience
Work History
Health & Physical Education Teacher
James Campbell High School
07.2018 - Current
- Mentored new teachers on effective health education practices and resources.
- Analyzed program effectiveness, making data-driven adjustments for continuous improvement.
- Improved classroom management techniques through ongoing professional development courses and workshops focused on effective teaching strategies.
- Founded and implemented HealthSmart for James Campbell High School and led workshop to teach department new curriculum.
- Facilitated interactive workshops promoting healthy lifestyle choices among students.
- Evaluated student performance using formative and summative assessments, adjusting instruction accordingly for optimal results.
- Assessed student understanding of health concepts through innovative evaluation methods.
- Collaborated with staff to integrate health education into broader school initiatives.
- Developed and implemented engaging physical education curricula aligned with state standards.
- Facilitated skill-building activities that enhanced students' physical fitness and teamwork abilities.
- Assessed student performance and provided constructive feedback to promote growth in physical skills.
Resident Assistant
University of Hawaii at Manoa
08.2015 - 05.2018
- Enforced and implemented all university and campus housing policies.
- Mentored and supervised groups of 65 residents.
- Created and implemented social, educational and recreational programs for residents.
- Mediated and provided professional conflict resolution in a timely fashion.
- Counseled peers on career, academic and personal concerns.
- Led by example through mature behavior consistent with university regulations and rules.
- Monitored premises security, screened visitors, updated logs and issued passes.
- Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
- Answered and managed incoming and outgoing calls while recording accurate messages.
Department of Puplic Safety
University of Hawaii at Manoa
08.2017 - 02.2018
- UHM DPS provides walking escorts and vehicle transportation from dusk until dawn for anyone walking alone on campus at night.
- Provides and promotes a safe and secure campus.
- Answered and recorded phone calls from student housing residents who needed transportation.
Community Desk Coordinator
University of Hawaii at Manoa
01.2016 - 08.2017
- Corresponded with clients through email, telephone, or postal mail.
- Prepared packages for shipment, pickup or courier delivery to customers.
- Kept reception area clean and neat to give visitors a positive impression of the company.
- Coordinated travel accommodations for staff and out-of-town visitors, including vouchers, agendas, and transportation.
- Answered inquiries and addressed, resolved or escalated issues to management personnel to ensure client satisfaction.
- Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities and communicate management instruction.
- Greeted customers and visitors in-person and via telephone calls.
Customer Service Representative
Best Buy
07.2008 - 11.2013
- Politely assisted customers in person and via telephone.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Provided an elevated customer experience to generate a loyal clientèle.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Reduced call resolution time through efficient problem-solving and communication skills.
- Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
- Built long-term customer relationships and advised customers on purchases and promotions.
- Monitored call queues to ensure optimal response times and service levels.
- Coordinated with management to implement strategies that enhanced overall customer satisfaction.
- Mentored junior representatives, fostering a culture of continuous improvement and support.
Education
Master of Education - Teacher Leadership
American College of Education
Indianapolis, IN05-2021
Bachelor of Science - Kinesiology Rehabilitation Sciences- Health & P.E.
University of Hawaii At Manoa
Honolulu, HI05-2018
Associate of Science - Kinesiology
Pasadena City College
Pasadena, CASpring 2014
Skills
- Team collaboration
- Telephone etiquette
- Time management
- Clear communication
- Reliability and punctuality
- Emotional intelligence
- Self-motivated
- Positive and encouraging
- Fast learner
- Customer feedback handling
- Interpersonal skills
- Detailed instruction
References
Ian Doi (808) 391-9890
Title: Department Head Health & P.E Ian.doi@k12.hi.us
Geraldine Valencia (808) 620-5467
Title: Vice Principal Geraldine.valencia@k12.hi.us
Raquel Aranda (626) 632-1406
Title: Best Buy Supervisor Raquel.aranda2726@gmail.com
Timeline
Health & Physical Education Teacher
James Campbell High School
07.2018 - Current
Department of Puplic Safety
University of Hawaii at Manoa
08.2017 - 02.2018
Community Desk Coordinator
University of Hawaii at Manoa
01.2016 - 08.2017
Resident Assistant
University of Hawaii at Manoa
08.2015 - 05.2018
Customer Service Representative
Best Buy
07.2008 - 11.2013
Associate of Science - Kinesiology
Pasadena City College
Master of Education - Teacher Leadership
American College of Education
Bachelor of Science - Kinesiology Rehabilitation Sciences- Health & P.E.
University of Hawaii At Manoa
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