Sara E Rodriguez
Tustin,CA
Summary
Caring employee with proven ability to support clinical teams in implementing care plans. Excellent time management, team collaboration and program development skills. Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team. Maintain efficient program operations by applying strong document management and resource coordination skills to day-to-day needs. Conscientiously address any need and resolve concerns to promote efficiency and maximize service outreach. Proven relationship-building and planning abilities.
Overview
10
10
years of professional experience
Work History
Front Desk Receptionist
Mariners Physical Therapy, Inc.
Santa Ana, CA
07.2022 - Current
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Keep track of authorizations, and ensuring all patients visits are covered.
- Medicare compliance, and knowledge of medical insurance terminology
- Good rapport with patients, and follow up regarding scheduling out appointments, taking payment, and insurance requirements of any sort
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Good rapport with other providers offices with clear and concise communication regarding request for operative reports or referrals
- Experienced in Clinicient EMR system
Patient Care Manager
Intuit Testing, LLC
Irvine, CA
01.2022 - 03.2022
- Protected patient data confidentiality in alignment with HIPAA protocols.
- Delivered information to registration staff regarding changes to job duties and responsibilities.
- Identified new Medicaid plans to help alleviate number of Medicaid denials.
- Managed high volume of data, and high volume of patient calls
- Customer service skills
- Called both patients and physician offices to coordinate care, and behaved as liaison between patient, lab, and physicians offices
- Managed patient testing, and walked patients through every step of the process
- Kept patients up to date in every stage of the testing process
Enrollment Representative
Alignment Healthcare
Orange, CA
09.2020 - 10.2020
- Engaged customers and provided high level of service by carefully explaining details about documents.
- Analyzed customer needs and provided best options, upselling products and services.
- Strategized long-term business objectives by assessing customer feedback for direction on process improvements.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Defined strategies and created a plan to achieve ambitious operational objectives.
- Cultivated professional relations to establish long-term profitable partnerships.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Achieved or exceeded registration and retention objectives.
Patient Access Representative
St Joseph's Hospital
Orange, CA
04.2020 - Current
- Assembled registration paperwork and placed identification bands on patient.
- Verified demographics and insurance information to register patients in computer system.
- Applied knowledge of payer requirements, utilizing on-line eligibility systems to verify patient coverage and policy limitations.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Processed patient responsibility estimate determined by insurance at pre-registration.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
- Coordinated between patients and healthcare professionals to meet patient needs.
- Checked claims for errors, corrected issues and mailed out promptly.
- Earned reputation for good attendance and hard work.
- Improved operations by working with team members and customers to find workable solutions.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
Lobby Ambassador
Towne Park, Parking Co
Orange, CA
10.2017 - 08.2019
- Greet visitors, and make sure they receive a warm but attentive welcome •Direct them to the rooms they were visiting •Uphold safety, and security standards •Work with both medical, and security staff, along with child protective social workers when positioned in postpartum department, and labor and delivery •Maintained constant communication with coworkers, and management to make visiting run smoothly.
- Promptly responded to customer inquiries and resolved complaints to promote loyalty.
- Greeted customers, answered general questions and directed to appropriate locations.
Caregiver
In Home Supportive Services, IHSS
06.2014 - 07.2017
- Administration of medications, and all medical care and treatment •Time management for appointment scheduling, and administration of all treatments, and medications •Organized budget, and all personal interactions •Managed tantrums, and mental health issues such as outbursts or all attempts to harm self.
- Maintained clean and well-organized environment for client happiness and safety.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Assisted with meal planning to meet nutritional plans.
Teachers Aid
Orange Unified School District, OUSD
01.2015 - 03.2015
- Assist teacher in any form with organizing, or attending to students •Help special needs students one-on-one •Help maintain class order, and acted as an authority presence for student guidance and behavior management •Updated teacher on any new developments with student.
Education
AA - Liberal Arts, Human Services
Santa Ana College
Santa Ana, CA03.2020
Associates of Science - Medical Assistant Administrative/Clinical
Santa Ana College
2018
Skills
- BLS Certified
- Microsoft Word, Excel, and Power Point
- Responsible, Organized, Professional
- Work well independently, and as a team member
- Punctual, and flexible
- Diligent, and detailed
- Budget
- Delivery
- First Aid
- Excel
- Power Point
- Microsoft Word
- Organizing
- Speaking
- Safety
- Bilingual Spanish
- Time management
- Insurance company knowledgeable
- Relationship development
- Team management
- Communications
- Problem resolution
- Customer service
- Inventory management
- Planning and coordination
- Writing skills, and dictation
- Telephone etiquette
- Conflict resolution
Personal Information
I meet the qualifications for the position, and may contribute to the team with my skill set. I am very optimistic, and enthusiastic about what we could do together. Through my studies, and experience I have developed the skill set, and understanding that this position requires. I formed skills such as time management, organizational skills, and communication, and problem solving. I also am Spanish speaking, and can fluently write, read, and talk the language. I am dedicated to learning everything I can to do better if I ever come short in an area, and will quickly pick up any training needed. My experience with Mariners Physical Therapy Inc. allowed me to really develop my communication, and customer service skills, and my experience in caregiving helped me to build my time management, and administrative skills. These skills seem to match your position, and I am confident that I can be a contributing member, and I look forward at the prospects of what we can do together. I would appreciate the opportunity to discuss my background with you and learn more about the positon. Please contact me at (714) 269-9165 to arrange a meeting. Thank you for your time and consideration.
References
- Shane Metallo Office Manager for Mariners Physical Therapy, Inc. (619) 928-8702
- Jenny Tyler HR and Account Mananger Intuit Testing,LLC (714) 655-5537
- Souzan Shahram Nursing Manager for Encompass Rehab in Tustin 714-716-0547 souzan.shahram@encompasshealth.com. 14851 Yorba Street Tustin, CA 92780
•Catherine Emley Department Chair of Medical Assisting Program Santa Ana College, Room R-205 1530 West 17th Street Santa Ana, CA 92706 (714) 564-6800
•Carol Seitz Professor of Medical Assisting Santa Ana College, 1530 West 17th Street Santa Ana, CA 92706 (714)564-6854
•Mia Madlangbyang Coordinator of Benefits at Alighnment Health Plan (949)400-5311
•Zarur Ramirez Friend (714)547-1813
•Janette Smith Family I have worked with in caregiving. (714) 547- 1813
Languages
Bilingual Spanish speaking, fluent
Timeline
Front Desk Receptionist
Mariners Physical Therapy, Inc.
07.2022 - Current
Patient Care Manager
Intuit Testing, LLC
01.2022 - 03.2022
Enrollment Representative
Alignment Healthcare
09.2020 - 10.2020
Patient Access Representative
St Joseph's Hospital
04.2020 - Current
Lobby Ambassador
Towne Park, Parking Co
10.2017 - 08.2019
Teachers Aid
Orange Unified School District, OUSD
01.2015 - 03.2015
Caregiver
In Home Supportive Services, IHSS
06.2014 - 07.2017
AA - Liberal Arts, Human Services
Santa Ana College
Associates of Science - Medical Assistant Administrative/Clinical
Santa Ana College
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