Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Sara’ell McGruder

Sara’ell McGruder

Sacramento,CA

Summary

Highly-motivated individual with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

8
8
years of professional experience

Work History

Employment Specialist

Express Employment Professionals
Springfield, IL
07.2023 - 12.2023
  • Maintained current knowledge of equal employment opportunity and affirmative action guidelines and laws.
  • Organized job fairs and other recruitment events to match qualified candidates with potential employers.
  • Counseled clients on resume writing, interviewing techniques, job search strategies, and other related topics.
  • Sourced, qualified and conducted screening interviews with job candidates.
  • Wrote job support plans with clients and provided follow-along supports to maintain client employment.
  • Developed and implemented recruiting strategies to meet current or anticipated staffing needs.

General Manager

Chronister Oil Company
Springfield, IL
09.2022 - 07.2023
  • Tracked monthly sales to generate reports for business development planning.
  • Created schedules and monitored payroll to remain within budget.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Assisted in the recruitment process by interviewing potential candidates for open positions.
  • Developed service and sales strategies to improve retention and revenue.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Trained employees on duties, policies and procedures.

Consumer Advocacy Escalations & Claims Manager

Blue Diamond Growers Inc.
Sacramento, CA
12.2019 - 08.2022
  • Escalations: Develop effective action plans and present early resolution strategies to consumers
  • Leadership: L
  • Provided technically support for internal CRM's: Emplifi/Astute and Genesys/PureCloud for all agents and supervisors.
  • Managed contact centers: calls, chats, SMS, email, letters, and social media responses to ensure accurate case management and consumer satisfaction.
  • Provided technical support to staff members regarding system upgrades or changes in procedure.
  • Developed consistent procedures and process improvement initiatives company-wide, resulting in 0% claim cost.
  • Negotiated settlement agreements between claimants and insurance companies when necessary.
  • Managed team members effectively to meet high production standards with accurate results.
  • Created processes for tracking open cases, monitoring progress towards resolution goals.
  • Analyzed data from previous claims to identify trends and areas for improvement.
  • Prepared detailed reports on claim status and activities for management review.

Front End Manager

Walmart
Quincy, IL
08.2018 - 12.2019
  • Led team engagement to assist cross-functional departments and achieve goals.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Connected with customers to provide assistance and collect feedback to optimize operations.
  • Managed daily operations of the store, including opening and closing procedures.
  • Delegated work to staff, setting priorities and goals.
  • Managed special store projects to improve store-wide processes and operations.

Customer Advocate II

HEALTH CARE SERVICE CORPORATION
Quincy, IL
05.2016 - 08.2018
  • Communications: Provided members with a variety of information concerning the organization’s services including but not limited to; contract benefits, changes in coverage, eligibility, claims, BSBS programs and provider networks
  • HIPPA: Championed implantation of assuring confidentiality of member information
  • Compliance: Met quality, quantity, and punctuality standards to achieve individual and department performance goals
  • Maintained 90% contact time with members
  • Customer Relations: Identified, researched, processed, resolved, and responded to consumer inquiries and correspondence via telephone.

Education

Bachelor of Science -

University of Phoenix
01.2025

Certificate - Small Business Management

University of Phoenix
Phoenix, AZ
01.2023

Skills

  • Management
  • Data Analysis
  • Human Resources Support
  • Escalations
  • Recruitment and Hiring
  • Analytical and Critical Thinking
  • Strategic Planning
  • Business Administration
  • Expense Tracking
  • Workforce Management
  • Performance Management
  • Negotiation
  • Verbal and Written Communication
  • Team Leadership
  • Customer Relationship Management (CRM)
  • Claims Processing
  • Financial Reporting
  • Quality Control
  • Cash Handling
  • Data Entry
  • Customer service

Timeline

Employment Specialist

Express Employment Professionals
07.2023 - 12.2023

General Manager

Chronister Oil Company
09.2022 - 07.2023

Consumer Advocacy Escalations & Claims Manager

Blue Diamond Growers Inc.
12.2019 - 08.2022

Front End Manager

Walmart
08.2018 - 12.2019

Customer Advocate II

HEALTH CARE SERVICE CORPORATION
05.2016 - 08.2018

Bachelor of Science -

University of Phoenix

Certificate - Small Business Management

University of Phoenix
Sara’ell McGruder