Highly-motivated individual with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Employment Specialist
Express Employment Professionals
Springfield, IL
07.2023 - 12.2023
Maintained current knowledge of equal employment opportunity and affirmative action guidelines and laws.
Organized job fairs and other recruitment events to match qualified candidates with potential employers.
Counseled clients on resume writing, interviewing techniques, job search strategies, and other related topics.
Sourced, qualified and conducted screening interviews with job candidates.
Wrote job support plans with clients and provided follow-along supports to maintain client employment.
Developed and implemented recruiting strategies to meet current or anticipated staffing needs.
General Manager
Chronister Oil Company
Springfield, IL
09.2022 - 07.2023
Tracked monthly sales to generate reports for business development planning.
Created schedules and monitored payroll to remain within budget.
Resolved customer complaints quickly while maintaining high quality standards of service delivery.
Assisted in the recruitment process by interviewing potential candidates for open positions.
Developed service and sales strategies to improve retention and revenue.
Managed inventory levels and conducted corrective action planning to minimize long-term costs.
Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Trained employees on duties, policies and procedures.
Consumer Advocacy Escalations & Claims Manager
Blue Diamond Growers Inc.
Sacramento, CA
12.2019 - 08.2022
Escalations: Develop effective action plans and present early resolution strategies to consumers
Leadership: L
Provided technically support for internal CRM's: Emplifi/Astute and Genesys/PureCloud for all agents and supervisors.
Managed contact centers: calls, chats, SMS, email, letters, and social media responses to ensure accurate case management and consumer satisfaction.
Provided technical support to staff members regarding system upgrades or changes in procedure.
Developed consistent procedures and process improvement initiatives company-wide, resulting in 0% claim cost.
Negotiated settlement agreements between claimants and insurance companies when necessary.
Managed team members effectively to meet high production standards with accurate results.
Created processes for tracking open cases, monitoring progress towards resolution goals.
Analyzed data from previous claims to identify trends and areas for improvement.
Prepared detailed reports on claim status and activities for management review.
Front End Manager
Walmart
Quincy, IL
08.2018 - 12.2019
Led team engagement to assist cross-functional departments and achieve goals.
Organized and updated schedules to optimize coverage for expected customer demands.
Implemented successful business strategies to increase revenue and target new markets.
Connected with customers to provide assistance and collect feedback to optimize operations.
Managed daily operations of the store, including opening and closing procedures.
Delegated work to staff, setting priorities and goals.
Managed special store projects to improve store-wide processes and operations.
Customer Advocate II
HEALTH CARE SERVICE CORPORATION
Quincy, IL
05.2016 - 08.2018
Communications: Provided members with a variety of information concerning the organization’s services including but not limited to; contract benefits, changes in coverage, eligibility, claims, BSBS programs and provider networks
HIPPA: Championed implantation of assuring confidentiality of member information
Compliance: Met quality, quantity, and punctuality standards to achieve individual and department performance goals
Maintained 90% contact time with members
Customer Relations: Identified, researched, processed, resolved, and responded to consumer inquiries and correspondence via telephone.
Accounts Receivable Associate at Express Employment Professionals/Fort Smith Restaurant SupplyAccounts Receivable Associate at Express Employment Professionals/Fort Smith Restaurant Supply