Sarafina Larose
Rockville Centre
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
bartaco
- Current
- Provided high quality personalized service in a fast paced high volume restaurant to ensure guest satisfaction
- Anticipated customer needs and responded promptly to inquiries dietary restrictions and special requests
- Maintained detailed knowledge of products to make informed recommendations and improve customer satisfaction
- Coordinated with kitchen and bar staff to ensure order accuracy and timely food and beverage delivery
- Handled POS transactions including processing customer payments, balanced cash drawers, and maintained accurate daily transaction records
- Managed multiple tables while maintaining professionalism accuracy and attention to detail during peak hours
- Ensured compliance with food safety and sanitation standards to maintain a clean and safe environment
Administrative Assistant
Chery Equipment Group
12.2023 - 09.2024
- Cleared over 200 past due invoices which gained the company over $100,000
- Scheduled and created technicians dispatch with daily services requests.
- Assisted with the preparation of reports, presentations and spreadsheets.
- Prepared invoices, expense reports, memos, letters, and other documents using Microsoft Office Suite applications.
- Processed incoming mail on a daily basis and responded to inquiries from internal and external customers in a timely manner.
- Answered incoming calls in a professional manner.
- Performed general clerical duties such as photocopying, faxing, mailing and scanning documents.
- Developed and maintained positive working relationships with vendors.
- Prepared documents for ordering parts, supplies, and equipment.
- Created accurate and complete cost estimates for customers based on their specifications.
Manager
McDonald's
11.2021 - 10.2024
- Coached, mentored and trained team members in order to improve their job performance.
- Trained new employees on food preparation, cash handling, and customer service techniques.
- Ensured compliance with all local health regulations related to food safety.
- Resolved customer complaints in a timely manner while maintaining excellent customer relations.
- Monitored daily operations of the restaurant, including inventory control and ordering supplies.
- Supervised stock levels of kitchen ingredients ensuring freshness of food served.
- Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development
Education
Nursing (College) -
Nassau Community College
10.2025
High school diploma -
Malverne High School
Malverne, NY06.2024
Skills
- Babysitting
- Google Docs
- Microsoft Powerpoint
- Organizational Skills
- POS
- Providing product information
- Customer relationship management
- Customer inquiry handling
- Scheduling
- Writing skills
- Customer complaint resolution
- Front desk
- Appointment scheduling
- Word processing
- Sales
- Dental office experience
- Phone answering
- Dental receptionist
- Medical software
- Host/Hostess
- Clerical support
- Phone etiquette
- Operating systems
- Treatment plan development
- Calendar management
- Guest services
- Computer operation
- Technical Proficiency
- Proofreading
- Customer support
- Retail sales
- Order assistance
- Microsoft Office
- Strong problem solver
- Team collaboration
- Data Entry
- Multi-line phone systems - Multi-line phone system experience (1-2 years)
- Customer service
- Microsoft Word
- Microsoft Outlook
- Time Management
- Teamwork
- Critical thinking
- Administrative Support
- English (10 years)
- Social media platforms
- Typing
- Guest relations
- Basic math
- Attention to detail
- Cash register (3 years)
- Microsoft Excel
- Math
- Computer skills
- Cashiering
- Presentation preparation
Certification
- TIPS
- Driver's License
Languages
English
Timeline
Administrative Assistant
Chery Equipment Group
12.2023 - 09.2024
Manager
McDonald's
11.2021 - 10.2024
Server
bartaco
- Current
Nursing (College) -
Nassau Community College
High school diploma -
Malverne High School
Additional Information
- Completed coursework in Police and Community and Police Organization, gaining insight into trust-building, leadership, and accountability within structured environments.
- Developed strong analytical and problem-solving skills through organizational policy and communication studies.
- Studied human development and key factors influencing growth across the lifespan.
- Gained foundational knowledge of human anatomy and physiology, including major body systems and their functions.