Sara Forsell
Calistoga,CA
Summary
Cheerful and professional Operations Manager with an organized and courteous approach. Excellent people skills with the ability to problem solve concerns of clients and always follow up to verify their needs have been met . Excels in a fast paced environment taking on simultaneous projects. Keeps schedules organized and clients satisfied, delivering top tier customer service managing the flow of daily office activities. Excellent upselling and cross-selling abilities.
Overview
23
23
years of professional experience
Work History
Operations Manager, Customer Experience
HillCrest B&B
Calistoga, CA
12.2007 - 03.2024
- Integrated technology to increase efficiency and real-time accountability of operational tasks
- Delivered positive customer experiences by implementing effective quality assurance practices
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
- Secured revenue and accurately monitored cash intake
- Made and changed room assignments according to guest requirements
- Assisted guests at check-in, providing information on various services within hotel
- Oversaw recruiting, interviews and new employee hiring
- Responded to and resolved guest issues or complaints.
Front Desk Agent/Sales Associate
Bay Club Marin
Corte Madera, CA
04.2003 - 10.2007
- Greeted and served incoming guests to answer questions, make reservations and complete appointment check-ins
- Maintained immaculate appearance at reception desk and surrounding areas with regular cleaning and attention to aesthetics
- Answered telephones and greeted visitors to assist, answer questions and direct
- Engaged customers in friendly conversation to uncover needs and take advantage of cross-selling opportunities.
Receptionist
Alessandro's Hair Salon
San Rafael, CA
03.1991 - 08.1998
- Answered and directed incoming calls using multi-line telephone system
- Oversaw office inventory by restocking supplies and submitting purchase orders
- Handled payment processing and provided customers with receipts and proper bills and change
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods
Education
Associate of Arts - English Literature
College of Marin
08.2002 - 05.2004
Associate of Science - Cognitive Psychology
College of Marin
08.2002 - 05.2004
Skills
- Appointment Scheduling
- Positive Attitude and Energetic
- Administrative Support
- Multitasking and Prioritization
- Scheduling and Calendar Management
- Data Entry and Database Software
- Call Answering and Routing
- Computer Proficiency
- Microsoft Office
- Customer Service-Oriented
- Customer Complaint Resolution
Additional Information
- Awards , Outstanding Customer Service Award. Western Athletic Clubs 2006. Best Idea Generator. Bay Club Marin 2006, 2007 Extra Mile Award. Bay Club Marin 2003, 2004, 2005, .
Timeline
Operations Manager, Customer Experience
HillCrest B&B
12.2007 - 03.2024
Front Desk Agent/Sales Associate
Bay Club Marin
04.2003 - 10.2007
Associate of Arts - English Literature
College of Marin
08.2002 - 05.2004
Associate of Science - Cognitive Psychology
College of Marin
08.2002 - 05.2004
Receptionist
Alessandro's Hair Salon
03.1991 - 08.1998