Sara G. Rincon
Rohnert Park,CA
Summary
Customer service representative with 35+ years experience solving customer issues and increasing overall customer loyalty. Foused on improving business compliance, workflow and processes through detailed meetings in person, via email or via telephone.
Overview
25
25
years of professional experience
Work History
Barbershop Manage
Fade Lounge Barbershop
Rohnert Park, CA
12.2020 - Current
- Organized employee schedules and assigned tasks appropriately.
- Ensured shop staff adhered to all health and safety regulations.
- Monitored stock levels of barbering supplies and ordered additional items when necessary.
- Handled customer complaints in a professional manner.
- Performed regular maintenance on tools and equipment within the shop.
- Developed marketing strategies to increase clientele base.
- Provided training for new staff members on proper cutting techniques, hygiene protocols.
- Maintained cleanliness standards throughout the shop at all times.
- Tracked customer feedback through surveys and social media platforms.
- Resolved conflicts between customers or staff members professionally.
- Kept up-to-date with industry trends and best practices in barbering services.
- Identified opportunities for growth within the business environment.
- Sanitized workstations and salon equipment to reduce risk of infection.
- Responded to customer inquiries by phone, email and in person.
Barbershop Manager
Barbers Garage Barbershop
Rohnert Park, CA
02.2013 - 08.2019
- Ensured shop staff adhered to all health and safety regulations.
- Organized employee schedules and assigned tasks appropriately.
- Monitored stock levels of barbering supplies and ordered additional items when necessary.
- Provided training for new staff members on proper cutting techniques, hygiene protocols.
- Implemented cost-saving initiatives to reduce operational expenses.
- Maintained cleanliness standards throughout the shop at all times.
- Tracked customer feedback through surveys and social media platforms.
- Resolved conflicts between customers or staff members professionally.
- Kept up-to-date with industry trends and best practices in barbering services.
Coollection Officer
Fresno County Federal Credit Union
Fresno, CA
01.1999 - 09.2011
- Answered incoming calls from customers regarding collections inquiries.
- Provided customer service to resolve issues related to overdue accounts.
- Processed payments and updated account information in the system.
- Initiated outbound calls to customers with delinquent accounts.
- Assisted customers with understanding their payment options.
- Monitored customer accounts for timely payments.
- Investigated and resolved discrepancies on customer accounts.
- Followed up regularly with debtors until full balance is paid off.
- Participated in ongoing training sessions related to collections practices.
- Reviewed open accounts for collection and skip trace efforts to meet or exceed performance goals.
- Reviewed and analyzed individual customer situations to recommend payment plans.
- Established good customer relations with borrowers to solve problems, resolve account delinquency and prevent losses.
Education
High School Diploma -
Mission High School
San Francisco, CA06-1984
Skills
- Executive team leader
- Budget & finance
- Team liaison
- Strong verbal communication
- Client vendor relations
- Inventory report generation
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Barbershop Manage
Fade Lounge Barbershop
12.2020 - Current
Barbershop Manager
Barbers Garage Barbershop
02.2013 - 08.2019
Coollection Officer
Fresno County Federal Credit Union
01.1999 - 09.2011
High School Diploma -
Mission High School
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