Sarah Abdelrasoul
Miami,Florida
Summary
Experienced Desk Assistant who has a strong understanding of the housing policies and campus living guidelines, having attended the fall training in August. During this training, I gained valuable insights and demonstrated my proficiency in various scenarios, as noted by my supervisor. I believe my preparation and dedication make me a great fit for this role. As a Da right now ,I have strong customer service skills and ability to manage administrative responsibilities. Known for maintaining streamlined office operations, managing complex calendars, and providing top-notch assistance to superiors. Highlighted strengths include problem-solving abilities, effective communication skills, and multitasking capacity. Made significant contributions in improving overall efficiency in previous roles.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Desk Assistant
Florida International University, MMC
Miami, Florida
08.2024 - Current
- Provided customer service to students by answering questions about campus services and activities.
- Organized and maintained student files in an efficient manner, ensuring data accuracy at all times.
- Greeted guests, including family and friends, answered general questions, and directed them to appropriate locations.
- Helped students access online resources such as library databases or course materials.
- Issued identification cards to enrolled students after verifying their eligibility.
- Resolved complaints related to academic issues or any other concerns raised by students.
- Advised incoming freshmen on different areas of study available within the institution.
Student Lab Assistant
Florida International University, MMC
Miami
01.2024 - 08.2024
- Tutoring Sessions: I conducted weekly tutoring sessions for about 10–15 students. During these sessions, I helped them grasp concepts like limits, derivatives, and integrals, often using real-world examples to illustrate their applications.
- Organizing Review Sessions: Before midterms and finals, I organized review sessions that attracted 20-30 students. These sessions included group problem-solving and discussions, which fostered a collaborative learning environment.
- Research Projects: I assisted a professor on a research project involving calculus applications in physics, contributing to the analysis of about 100 data points. This experience helped me understand the interconnectedness of different scientific disciplines.
Walmart
Customer Service Department
Miami, Florida
01.2024 - 08.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
High School Diploma -
South Broward High School
Hollywood, FL06-2023
Skills
- Student Advisory
- Friendly attitude
- Problem-solver
- Residential support
- Effective Planning
- Public Speaking
Affiliations
- desk assistant at LVV
- active member at APPA club
- a broad member of MENA club
- previous Calculus 1 LA
Languages
English
Professional
Arabic
Professional
Certification
- certificate of completion of the 2024 fall student staff training
Timeline
Desk Assistant
Florida International University, MMC
08.2024 - Current
Student Lab Assistant
Florida International University, MMC
01.2024 - 08.2024
Walmart
Customer Service Department
01.2024 - 08.2024
- certificate of completion of the 2024 fall student staff training
High School Diploma -
South Broward High School
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