Sarah Abdelsamad
Pompano Beach,FL
Overview
5
5
years of professional experience
Work History
Reservationist
Carefree Boat Club
Pompano Beach, FL
03.2023 - 08.2023
- · Manage data entry tasks, maintain accurate records, and navigate computer systems adeptly.
- · Leverage local area knowledge and boating expertise to enhance job performance.
- · Answering incoming phone calls promptly and professionally.
- · Scheduling and coordinating sales appointments efficiently.
- · Managing paperwork and generating reports to support sales associates.
- · Ensuring accuracy and completeness of sales-related documentation.
- · Collaborating with sales team to facilitate smooth operations.
- · Organizing and maintaining sales records and databases.
- · Providing administrative support to enhance sales processes.
Broker to Broker Sales
Dream Yacht Charter
Clearwater, FL
02.2022 - 03.2023
- Evaluate prospect’s yachting needs and match with product and/or charter management solution
- Act as public face of the company and first point of contact for vendors and potential clients
- Precisely quote pricing to clients, including taxes, add-ons and mandatory/optional fees, and when needed, negotiate costs
- Develop relationships with third party brokers and independent vendors in order to maximize bookings
- Assist and support in-house staff/crew placement and follow up on product delivery
- Successfully achieve sales targets and objectives
- Provide accurate and well informed selection of yachts for charter to clients and expert advice on charter yachts and activities around cruising grounds
Charter Administrator
The Catamaran Company
Fort Lauderdale, FL
12.2018 - 02.2022
- Point of contact for owners, captains and vendors for all financial, administrative and customer resolution matters
- Oversaw charter services from inception to embarkment and any post charter concerns with customer
- Assisting the sales and accounting team in administrative task and handling overflow calls
- Prepare proposals and presentations for prospective clients
- Managing/overseeing a heavy charter program with various vessels
- Maintain an accurate records on payments due, sail dates, contracts to be signed, and pending rescheduling/ cancellations
- Liaison between internal departments, boat owners and captains
- Processed and monitored payments for charters and vendors
- Active participation of the onboarding process and chart briefing to the clients
- Maintain working knowledge of port rules and up-to-date COVID protocols
- Generate monthly profit revenue reports for supervising manager
Education
Business and entrepreneurship
Northeast High School
Oakland Park, FL2014
Skills
- Ability to read, analyze, and interpret general business periodicals
- Ability to handle all incoming phone calls with courtesy and professionalism
- Ability to engage clients as I build relationships quickly and effectively
- Ability to answer phones and direct calls
- Ability to write reports, business correspondence and procedures
- Ability to identify opportunities to up-sell and cross-sell customers
- Good understanding to carry out instructions furnished in written, oral and diagram form
Timeline
Reservationist
Carefree Boat Club
03.2023 - 08.2023
Broker to Broker Sales
Dream Yacht Charter
02.2022 - 03.2023
Charter Administrator
The Catamaran Company
12.2018 - 02.2022
Business and entrepreneurship
Northeast High School