Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Chairtable Work
Timeline
Generic

Sarah Abdo

Summary

Passionate Teacher with experience developing and implementing diverse curriculums covering wide range of subjects. Highly skilled at motivating students through positive encouragement and reinforcement of concepts via interactive classroom instruction and observation. Successful in helping students develop strong literacy, numeracy, social and learning skills.

Overview

8
8
years of professional experience

Work History

Server

BJ's Restaurant & Brewhouse
06.2016 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.

Host

BJ's Restaurant & Brewhouse
06.2016 - Current
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
  • Assisted managers with quickly resolving service- and food-related issues.
  • Improved guest experience by offering personalized recommendations based on individual preferences and dietary requirements.
  • Developed rapport with regular patrons, fostering a sense of community within the establishment.
  • Coordinated closely with event planners for successful execution of private functions held at the restaurant.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.

Bookkeeper

BJ's Restaurant & Brewhouse
06.2016 - Current
  • Maintained and processed invoices, deposits, and money logs.
  • Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
  • Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
  • Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
  • Reconciled and corrected issues with financial records.
  • Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
  • Posted daily receipts and payments in accordance with corporate protocols.
  • Maintained accurate records of all transactions, ensuring compliance with company policies and applicable regulations.
  • Identified accounting errors when cross-referencing documents and database information.
  • Reported financial data and updated financial records in ledgers and journals.
  • Implemented a more efficient filing system for financial documents, improving accessibility and organization.
  • Reduced errors in financial reporting by conducting thorough reviews and ensuring accurate data entry.
  • Provided support during audits by supplying requested documentation promptly and accurately.
  • Reviewed and filed financial documents, coded accounting entries for data processing, and posted daily receipts and payments in accordance with all corporate protocols.
  • Communicated proactively with team members regarding any issues or concerns related to bookkeeping tasks.
  • Reduced financial discrepancies through transaction monitoring and management.
  • Collaborated with external auditors to facilitate the annual audit process, providing necessary documentation as required.
  • Recorded deposits, reconciled monthly bank accounts and tracked expenses.
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Generated invoices upon receipt of billing information and tracked collection progress.
  • Supported management by processing invoices and documents with consistent on-time delivery.
  • Entered figures using 10-key calculator to compute data quickly.
  • Created detailed expense reports to facilitate reimbursement for business expenses incurred.

CAPS Youth Leader

YMCA
01.2021 - 09.2021
  • Served as a positive role model for young individuals, demonstrating responsible decision-making skills and ethical behavior.
  • Collaborated with other Youth Leaders to create a safe and inclusive environment for all participants.
  • Encouraged youth to explore talents and interests, and assisted in developing individualized plans to foster personal growth.
  • Developed rapport with young participants, providing support and guidance in their personal challenges.
  • Enhanced youth engagement by incorporating interactive games and team-building activities.
  • Facilitated discussions between youth and adults to bridge generational gaps and foster understanding.
  • Coached, instructed and supervised participating youths through collaborative efforts with like-minded, creative, and poised team members.
  • Maintained good relationships with parents through regular communication and active participation in planned activities.
  • Mentored and coached youth in developing communication, problem-solving and decision-making skills.
  • Participated in regular meetings with leadership team to discuss strategies, challenges and successes.
  • Assisted youth in recognizing strengths and weaknesses, and guided development of personal and professional goals.
  • Empowered young people by offering them opportunities to lead group discussions or present on topics they were passionate about.
  • Organized group activities and outings for youth and led weekly Bible study meetings.
  • Assisted in designing youth programs to foster personal growth and leadership development.
  • Developed weekly lesson plans in order to organize specific activities for the students that was tailored to their success.

Education

Bachelor of Arts -

California State University - San Bernardino
San Bernardino, CA
05.2025

Associate of Arts - Teacher Education, Multiple Levels

San Bernardino Valley College
San Bernardino, CA
05.2022

High School Diploma -

Cajon High School
San Bernardino, CA
06.2016

Skills

  • Strong Work Ethic
  • Classroom Management
  • Growth Mindset
  • Lesson Planning
  • Motivating students
  • Student Engagement
  • Behavior Management
  • Parent-Teacher Communication
  • Positive Role Model and Mentor
  • Professional Appearance
  • Hospitality service expertise
  • Memory retention

Accomplishments

  • Vice President of Recruitment and Marketing of Kappa Delta Sorority (2022-2023)
  • President of Kappa Delta Sorority (2023-2024)
  • New Member of the year - Kappa Delta Sorority (2022-2023)


Affiliations

  • Kappa Delta Sorority

Chairtable Work

Dedicated to serving the community through various charitable endeavors since a young age, with a particular focus on supporting vulnerable populations. Highlights include:

  • Feeding the Homeless: Demonstrated commitment to alleviating hunger and homelessness by regularly volunteering to provide meals for the homeless community.
  • Donations to Charitable Organizations: Consistently contributed to several charitable organizations including PCAA, Children's Fund of San Bernardino, Boys and Girls Club, Women's Heart Health initiatives, Ronald McDonald House Charities, support for military veterans and their families, and Breast Cancer Education and Awareness campaigns, notably participating in Think Pink initiatives.
  • Clothing Donations: Actively engaged in donating clothes to those in need through partnerships with local churches, ensuring access to essential clothing for less fortunate individuals and families.
  • Volunteering at Women's Shelter: Volunteered at Veronica's Mercy Home, a women's and children's shelter, providing direct support to children affected by domestic violence. Activities included interacting with children, providing emotional support, and donating clothes and nonperishable items to meet their basic needs.

Timeline

CAPS Youth Leader

YMCA
01.2021 - 09.2021

Server

BJ's Restaurant & Brewhouse
06.2016 - Current

Host

BJ's Restaurant & Brewhouse
06.2016 - Current

Bookkeeper

BJ's Restaurant & Brewhouse
06.2016 - Current

Bachelor of Arts -

California State University - San Bernardino

Associate of Arts - Teacher Education, Multiple Levels

San Bernardino Valley College

High School Diploma -

Cajon High School

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Sarah Abdo