Hi, I’m
Sarah A. Acosta
Sacramento,CA
Summary
Highly motivated and positive individual with great organizational and communication skills. Customer service master and efficient problem solver. Deftly manages administrative functions while delivering thorough answers and solutions to foster exceptional customer experiences. Dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Reliable employee seeking Remote and either full time or part time positions. Offering excellent communication and good judgment. Very customer service based, willing to go above and beyond to satisfy customers to keep them coming back for years to come! Very out going and energetic.
Overview
8
years of professional experience
Work History
CarMaxSacramento, CA
Business Office Associate
03.2020 - Current
Job overview
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Manage over 50 customer phone calls per day
- Kept reception area clean and neat to give visitors positive first impression.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Responded to inquiries from callers seeking information.
- Applied core knowledge to effectively communicate sensitive or technical information while adhering to regulatory guidelines.
- Reviewed invoices, payment requests, advance requests, expense reimbursements and proper coding, prior to approval.
- Enhanced customer experience using all omnichannel offerings.
- Followed procedures, documentation, instructions and Audit & Business Controls guidelines from both client and company.
- Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
- Fill out Legal paper work with complete accuracy and efficiency
- Answer Phones in quick efficient manner to help service needs of customers while multitasking
- Excellent Customer service skills
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded proactively and positively to rapid change.
- Delivered prompt service to prioritize customer needs.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
Bath And Body Works, Limited BrandsCarmichael, CA
Top Seller
06.2019 - 01.2020
Job overview
- Responded to customers' complaints regarding service and product quality to solve issues.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Achieved perfect attendance and on-time record.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Cardinelli Realty ManagementMonterey, CA
Receptionist
04.2017 - 05.2018
Job overview
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Corresponded with clients through email, telephone or postal mail.
- Answered phone promptly and directed incoming calls to correct offices.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Scheduled and confirmed appointments and meetings for senior management team.
- Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
StarbucksCarmel-by-the-Sea, CA
Barista Shift Supervisor
01.2013 - 03.2016
Job overview
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Advised customers on whole bean and bulk tea purchases by detailing origin, flavor and pairing recommendations.
- Engendered customer loyalty by remembering personal preferences and allergy information.
- Designed and adjusted work schedules to meet business demands.
- Created new training guidelines, and provided staff orientation and training.
- Utilized Excel to gather information and create daily sales reports, monthly P&L statements and budget forecasting.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Trained, scheduled and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Presented process improvement ideas to leadership team to cultivate professional, friendly and efficient work environment.
- Accurately completed end-of-day financial tasks worth over $50000 of cash and card transactions daily.
- Managed payroll, scheduling, ordering and other back-of-house tasks to drive operations and maximize sales and profitability.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Monitored food preparation, production and plating for quality control.
Savemart SupermarketsPacific Grove, CA
Bagger
01.2012 - 01.2013
Job overview
- Maintained customer satisfaction by assisting with carrying out goods.
- Worked together with cashiers to guarantee customer satisfaction.
- Retrieved grocery carts and baskets from lot and various site locations.
- Communicated with cashiers and customers to learn about bagging needs.
- Greeted guests entering and exiting store to foster customer satisfaction.
- Answered customer inquiries and provided product guidance.
- Illustrated excellent commitment and strong work ethic with consistent attendance.
- Conducted price checks to verify prices of products without proper pricing signage.
- Provided product knowledge to help customers select best products.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
Education
Monterey Peninsula CollegeMonterey, CA
from General Ed
Sacramento City CollegeSacramento, CA
from General Ed
University Overview
- Continuing education in general education
- working towards becoming a Teacher for middle school english
Carmel Valley High SchoolCarmel By The Sea
High School Diploma
06.2015
Skills
- Excellent customer service skills
- Fast Learner
- Self-Motivated
- Passionate
- Time Management
- Team Work
- Leadership
- Critical thinking
- Conflict Resolution
- Attention to detail
- Creative
- Organization
- Good listening skills
- Decision Making
- Efficiency
- Clear communication
- Patience
- Flexible and Adaptable
Hobbies
My hobbies include being eager to learn new things and be able to apply those to my daily life! Spending time with my new born daughter, and finding ways to be creative. I also love to cook, read and write.
Timeline
Business Office Associate
CarMax
03.2020 - Current
Top Seller
Bath And Body Works, Limited Brands
06.2019 - 01.2020
Receptionist
Cardinelli Realty Management
04.2017 - 05.2018
Barista Shift Supervisor
Starbucks
01.2013 - 03.2016
Bagger
Savemart Supermarkets
01.2012 - 01.2013
Monterey Peninsula College
from General Ed
Sacramento City College
from General Ed
Carmel Valley High School
High School Diploma
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