Sarah Acosta
Lancaster,CA
Summary
Dynamic and results oriented individual with 3 years experience in Aerospace and 11 plus years with training individuals along with administrative duties within the aerospace and insurance industries. Currently holding an active Department of Defense Secret Clearance and SAP with the B2 program and currently in process for the STRIKE program. I have been recognized by the HALE program and in the Business Services Organization for upholding high standards of integrity, accuracy, honesty and ensuring top-tier quality in all the work I perform. After completing my Bachelor of Science degree I plan on pursuing my Masters. Eager to to contribute to the success of the organization along with my own professional growth.
Overview
16
16
years of professional experience
Work History
Computer Support/Records Administrator
Northrop Grumman
07.2022 - Current
- Technical editing and writing to assist engineers
- Implemented comprehensive training programs for new hires while they onboard to our department
- Mentored new staff while at Global Hawk leading to improved performance and increased employee retention
- Integrated different viewpoints between technicians and engineers to relay and receive information and collaborate in a team environment
- Entered data and prepared documents, spreadsheets, reports and other materials.
- Proficient in the interpretation of engineering data such as parts list, application list, notes list and print reading.
- Scheduled and facilitated department meetings highlighting organization and leadership skills
- Assisted and involved in the 2023 and 2024 ISO Audit
- Currently SAFETY representative and participated in safety audits and investigations
Bonder/Composite Technician Level 1
Northrop Grumman
11.2021 - 07.2022
- Read and interpreted job orders, drawings and specification sketches, and blueprints
- Utilized advanced computer systems and software for maintenance scheduling, record-keeping and reporting
- Sprayed chopped fiberglass, resins and catalysts onto prepared molds or dies, using pneumatic spray guns with chopper attachments.
- Computer knowledge within MES system
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Identified issues, analyzed information and provided solutions to problems.
- Maintained excellent attendance record, consistently arriving to work on time.
Insurance Sales Representative
David Wood Farmers Insurance Agency
09.2019 - 01.2020
- Increased revenue by applying in-depth policy knowledge and persuasive communication skills to complete sales.
- Kept thorough records of customer details and previous sales.
- Drove client retention by increasing savings opportunities and identifying premium discounts.
- Reduced financial discrepancies by accurately resolving billing issues while processing applications and cancellations.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Strong ability to multi-task with current deadlines
Personal Lines Underwriter
Harry W. Gorst
06.2017 - 06.2019
- Provided agents with expertise in risk assessments and underwriting policies.
- Worked with colleagues to review and accept or deny new and renewal business.
- Determined level of acceptable risk by reviewing applications for coverage and loss control reports.
- Leveraged customers' history, industry and demographic information to calculate renewal rates.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Carried out day-to-day duties accurately and efficiently.
Office Manager
Feldman Insurance Agency
01.2009 - 06.2017
- Automated office operations, managing client correspondence, record tracking and data communications in database and case management software.
- Facilitated workshops and hands on training sessions fostering a collaborative learning environment and improving team cohesion
- Monitored progress of trainees, providing ongoing support and feedback to enhance skill development and confidence
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Aided senior leadership during executive decision-making process, meeting with clients to research cases, collect data, prepare settlement packages and interpret information for daily report generation.
- Elevated customer satisfaction ratings by resolving client and case issues efficiently.
Education
Bachelor of Science - Business Administration And Project Management
Colorado Technical University
Colorado Springs, CO03-2025
Associate of Science - Aircraft Maintenance Technicians
Antelope Valley College
10.2021
Skills
- Highly skilled in Microsoft Word, MS Excel, and PowerPoint
- Expert in delivering engaging training sessions, both in person and virtually
- Ability to identify training needs through assessments and evaluations
- Proficient in delivering information clearly to diverse audiences in meetings, presentations and training sessions
- Ability to read blueprints including types of drawings, engineering parts, parts lists
- Administrative support for past manager with meeting scheduling, some experience with travel arrangements on Concur, and operational support for projects
- Experience in working effectively in team based environments to achieve common goals
- Able to type 71 words per minute
Timeline
Computer Support/Records Administrator
Northrop Grumman
07.2022 - Current
Bonder/Composite Technician Level 1
Northrop Grumman
11.2021 - 07.2022
Insurance Sales Representative
David Wood Farmers Insurance Agency
09.2019 - 01.2020
Personal Lines Underwriter
Harry W. Gorst
06.2017 - 06.2019
Office Manager
Feldman Insurance Agency
01.2009 - 06.2017
Associate of Science - Aircraft Maintenance Technicians
Antelope Valley College
Bachelor of Science - Business Administration And Project Management
Colorado Technical University
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