SARAH ADAMS
Independence,MO
Summary
Detail-oriented Support Assistant with 23 years of experience executing wide range of administrative duties with efficiency and accuracy. Collaborative team member working with employees across all organizational levels both confidently and respectfully for optimal productivity. Timely problem solver with talents in report preparation, documentation editing and supply ordering.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Lead Patient Support Assistant
Kansas City VA Medical Center
04.2007 - Current
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Volunteered to help with special projects of varying degrees of complexity.
- Established administrative work procedures to track staff's daily tasks.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Performed research to collect and record industry data.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Scheduled and coordinated meetings and personal schedules of executives and team members.
- Monitored employee and customer interactions to assess quality of service.
- Created, prepared, and delivered reports to various departments.
- Answered phone calls promptly and professionally, directing callers to appropriate personnel.
Medical Support Assistant
Kansas City VA Medical Center
03.2003 - 04.2007
- Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
- Organized patient records to research records, extract medical information and review records for completeness and accuracy.
- Used Microsoft Oiffice to maintain and record patient data and generate reports.
- Performed medical records management, including filing, organizing and scanning documents.
- Verified patient insurance coverage and collected required co-payments.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Implemented care and efficiency improvements to support and enhance office operations.
Operations Clerk
Kansas City VA Medical Center
04.2000 - 04.2003
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Processed account maintenance requests and checked for alignment with bank policy.
- Immediately reported discrepancies and assisted in clearing discrepancies.
- Processed and monitored lock box items and new account documents.
- Handled day-to-day accounting processes to drive financial accuracy.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Matched purchase orders with invoices and recorded necessary information.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Inspected account books and recorded transactions.
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
- Streamlined daily reporting information entry for efficient record keeping purposes.
- Entered figures using 10-key calculator to compute data quickly.
- Gathered, evaluated and summarized account data in detailed financial reports.
- Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
- Developed monthly, quarterly and annual profit and loss statements and balance sheets.
- Streamlined bookkeeping procedures to increase efficiency and productivity.
- Managed complex problem-solving for upper management in order to complete projects on-time and within budget.
- Compiled budget figures by reviewing past budgets, evaluating estimated income, and assessing expenses.
Education
Associate of Arts -
Penn Valley Community College
3201 SW Trafficway, Kansas City MO 64111High School Diploma -
De La Salle Education Center
3737 Troost Ave, Kansas City MO 6410909.1987
Skills
- Report Preparation
- Spreadsheet Tracking
- Administrative Support
- Clerical Support
- Scheduling
- Project Planning
- Office Administration
- Records Management
- Meeting Planning
- Customer Service
- Multitasking and Time Management
- Organizing and Categorizing Data
- Excel Spreadsheets
- Business Writing
- High Volume Phone Inquiries
- Multi-Line Phone Proficiency
- Database Maintenance
- Customer Relations and Communications
- Database Entry
- Workflow Planning
- Writing Reports
- Fast Learner
- Staff Orientation and Training
- Report Development
- Critical Thinking
- Clear Communication
- Applicant Tracking Systems
- Confidentiality and Data Protection
- Word Processing
- Microsoft Office
- Filing and Data Archiving
- Recordkeeping
- Research and Analytical Skills
- Data Retrieval Systems
Certification
- Business Operations Service Employee of the Month
- Business Operations Service Above and Beyond Award
- Customer Service Awards
- ICARE award
- KUDOS for writing an outstanding Congressional response letter that is being used to teach others
Additional Information
John Rupert III
(913)481-1588
Assistant HAS Chief
Department of Veterans Affairs
Years Known: 3
Lynda Johansen
(816)419-5871
Medical Administrative Assistant
Department of Veterans Affairs
Years Known: 10
Anjel Hercey
(816)590-6717
MAS Supervisor
Years Known: 20
Charlesetta Hillman
(816)433-0291
Program Support Assistant
Years Known: 6
Timeline
Lead Patient Support Assistant
Kansas City VA Medical Center
04.2007 - Current
Medical Support Assistant
Kansas City VA Medical Center
03.2003 - 04.2007
Operations Clerk
Kansas City VA Medical Center
04.2000 - 04.2003
Associate of Arts -
Penn Valley Community College
High School Diploma -
De La Salle Education Center
- Business Operations Service Employee of the Month
- Business Operations Service Above and Beyond Award
- Customer Service Awards
- ICARE award
- KUDOS for writing an outstanding Congressional response letter that is being used to teach others
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