Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Sarah Adams

Louisville,MS

Summary

Dedicated professional with experience leading dispatching activities using team management and complex problem-solving skills. Resourceful at juggling multiple tasks when scheduling deliveries, optimizing routes and prioritizing jobs. Practiced in opening, delegating and closing tickets with speed and accuracy. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

14
14
years of professional experience

Work History

Dispatcher Coordinator

Southern Star Transport
Hattiesburg , MS
01.2023 - 08.2024
  • Received and processed customer orders for transportation services.
  • Monitored drivers' progress and updated customers on their shipment status
  • Coordinated schedules with drivers, customers and vendors to ensure timely deliveries.
  • Researched alternate routes when necessary due to traffic or road conditions.
  • Provided support to drivers in regards to directions, paperwork.
  • Communicated with third-party logistics providers regarding pick-up and delivery times and locations.
  • Investigated any customer complaints or issues relating to service levels or quality assurance standards.
  • Analyzed daily freight volumes and allocated resources accordingly.
  • Tracked all shipments using GPS technology in order to provide real-time updates.
  • Reviewed safety protocols with drivers prior to each dispatch in order to ensure safe operations.
  • Responded to customer messages in regards to delivery issues.
  • Maintained, diagnosed and troubleshoot trucking issues that arose while in field.

Remote Customer Service Representative

Alight Solutions
Chicago, IL
05.2022 - 01.2023
  • Assisted employees with understanding the benefits of their 401K plan.
  • Provided ongoing customer service to clients regarding their 401K accounts.
  • Prepared monthly reports on 401K contributions, withdrawals, and other activities.
  • Reviewed requests for hardship withdrawals or loan repayments in accordance with IRS guidelines.
  • Responded promptly to participant inquiries via phone or email regarding any issues related to their retirement savings accounts.

Intake Specialist

State Of Mississippi Department Of Human Service
Louisville, MS
11.2021 - 03.2022
  • Provided administrative support to the office manager and other staff members.
  • Greeted visitors in a professional manner and directed them to appropriate personnel or offices.
  • Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
  • Sorted mail and distributed it to appropriate personnel or departments within the organization
  • Ordered supplies as needed; tracked inventory levels and placed orders with vendors when necessary.
  • Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
  • Maintained organized filing system of paper and electronic documents.
  • Coordinated communications, taking calls, responding to emails and interfacing with clients.

Lead Bank Teller

BankFirst
Macon , MS
01.2021 - 11.2021
  • Ensured compliance with all banking regulations and policies.
  • Resolved customer issues or referred them to the appropriate department for resolution.
  • Processed deposits, withdrawals, transfers, loan payments, and check cashing transactions accurately and efficiently.
  • Monitored ATM machines for any malfunctions or discrepancies.
  • Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
  • Balanced cash drawers daily and maintained accurate records of transactions.
  • Developed relationships with customers by providing exceptional service in a friendly manner.
  • Answered phone calls from customers seeking assistance with their accounts or services provided by the bank.

Secretary

MGM
Louisville , MS
01.2020 - 08.2020
  • Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
  • Greeted visitors in a professional manner and directed them to appropriate personnel or offices.
  • Coordinated meeting logistics such as room reservations and catering services.
  • Sorted mail and distributed it to appropriate personnel or departments within the organization.
  • Assisted with special projects or tasks related to departmental functions upon request.
  • Managed calendar reminders for upcoming deadlines or events associated with the office.
  • Performed data entry into computer systems; ensured accuracy of all entered information.
  • Ordered supplies as needed; tracked inventory levels and placed orders with vendors when necessary.
  • Responded to customer inquiries via email or telephone in a polite and professional manner.
  • Reviewed billing statements for accuracy prior to submitting them for payment processing.
  • Proofread documents before submission; corrected any errors found in grammar or punctuation.
  • Updated contact lists on a regular basis; created new contacts as needed.

Inbound Call Center Representative

SITEL Worldwide
Starkville, MS
04.2017 - 10.2017
  • Answered incoming customer calls regarding product inquiries, orders, complaints and general customer service.
  • Assessed customer needs and provided solutions to resolve their issues in a timely manner.
  • Processed customers' orders over the phone and provided follow-up services to ensure satisfaction with products or services.
  • Maintained records of customer interactions and transactions for future reference.
  • Researched required information using available resources.
  • Identified and escalated priority issues as needed.
  • Adhered to all company policies and procedures when dealing with customers.
  • Followed up with customers to ensure their requests were addressed properly.
  • Utilized computer technology to handle high volume of calls in a timely manner.
  • Analyzed call logs related reports to identify trends in customer inquiries or complaints.
  • Verified accuracy of data entered into system prior submitting order forms.
  • Managed high volumes of inbound and outbound calls in fast-paced environment to build, cultivate and establish lucrative client relationships.
  • Monitored queues and email inboxes to respond to consumers via multiple media formats.
  • Forwarded calls to management if outstanding issue required immediate resolution.

Optician

Walmart
Clinton , MS
08.2010 - 02.2017
  • Assisted customers with selecting frames and lenses that best suited their needs.
  • Provided information on lens types, frame styles and materials, lens coatings, and accessories.
  • Performed basic vision screenings to determine patient's prescription needs.
  • Calculated measurements for eyewear using optical measuring devices.
  • Adjusted eyewear for proper fit and comfort level.
  • Demonstrated how to insert, remove, and care for contact lenses.
  • Maintained accurate records of all transactions in computer system.
  • Repaired broken frames using specialty tools and equipment.
  • Organized inventory according to product type and manufacturer specifications.
  • Ordered stock from suppliers based on customer orders.
  • Monitored patient progress while wearing new lenses or frames.
  • Inspected completed eyeglasses to ensure accuracy before releasing them to patients.
  • Dispensed contact lenses upon completion of fitting process.
  • Provided recommendations on eye care products including cleaning solutions and lens cases.
  • Greeted patients warmly upon arrival at office or store location.
  • Educated patients about proper use of corrective eyewear, lifestyle habits, diet, exercise, which can affect vision health.
  • Investigated and resolved customer complaints and adjusted and repaired customer eyewear.
  • Assisted patients and customers with choice of frames to best fit budgetary requirements and style preferences.

Education

GED -

Hinds Community College
Raymond, MS
03-2015

Skills

  • Call center environments
  • Call center processes
  • Data center communication
  • Cross-functional coordination
  • Maintenance Planning
  • Customer Service

References

References available upon request.

Timeline

Dispatcher Coordinator

Southern Star Transport
01.2023 - 08.2024

Remote Customer Service Representative

Alight Solutions
05.2022 - 01.2023

Intake Specialist

State Of Mississippi Department Of Human Service
11.2021 - 03.2022

Lead Bank Teller

BankFirst
01.2021 - 11.2021

Secretary

MGM
01.2020 - 08.2020

Inbound Call Center Representative

SITEL Worldwide
04.2017 - 10.2017

Optician

Walmart
08.2010 - 02.2017

GED -

Hinds Community College

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