Sarah Adams
Union City,TN
Summary
I am a professional with a proven track record in customer service and problem-solving, honed across roles from Homemaker to Office Manager at the Woman's Clinic used in managing financial records and enhancing customer satisfaction, I bring a blend of teamwork, a positive attitude, and meticulous attention to detail to every challenge.
Overview
26
26
years of professional experience
Work History
Homemaker
Self Employed
08.2020 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
Business Clerk
United States Post Office
09.2005 - 08.2011
- Supported strategic initiatives through comprehensive market research, competitor analysis, and sales trend evaluation.
- Ensured smooth workflow by maintaining an organized workspace and updating office policies as needed.
- Developed strong client relationships by providing exceptional service in all interactions.
- Managed multiple priorities effectively while maintaining a high level of accuracy in a fast-paced environment.
- Improved customer satisfaction by promptly responding to inquiries and resolving concerns.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Compiled and analyzed data to produce reports.
Office Manager/Medical Assistant
Baptist Memorial Hospital/Woman's Clinic
06.2001 - 09.2005
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Facilitated smooth office relocations by meticulously planning and coordinating all aspects of move.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Worked with insurance companies and was responsible for maintaining a well respected and friendly relationship between the clinic and the insurance companies involed with our patients.
Cashier/Key Holder Supervisor
Goody's Clothing (Store Now Closed)
04.1999 - 08.2001
- Operated cash register to record transactions accurately and efficiently.
- Helped customers complete purchases, locate items, and join reward programs.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Learned duties for various positions and provided backup at key times.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Self-motivated, with a strong sense of personal responsibility.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
Education
Business Mail Clerk Certification - Running An Office
USPS Training Center
Norman, OKNo Degree - General Studies
Jackson State Community College
Jackson, TN09-2005
CHHA Certification From National Healthcare Mgt. - Course Showing Proper Filing of Insurance Claims
Dyersburg State
Dyersburg, TN07-2004
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Dependable and responsible
Timeline
Homemaker
Self Employed
08.2020 - Current
Business Clerk
United States Post Office
09.2005 - 08.2011
Office Manager/Medical Assistant
Baptist Memorial Hospital/Woman's Clinic
06.2001 - 09.2005
Cashier/Key Holder Supervisor
Goody's Clothing (Store Now Closed)
04.1999 - 08.2001
Business Mail Clerk Certification - Running An Office
USPS Training Center
No Degree - General Studies
Jackson State Community College
CHHA Certification From National Healthcare Mgt. - Course Showing Proper Filing of Insurance Claims
Dyersburg State
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