SARAH AGA
Brooklyn
Summary
Energetic, results-oriented, and extremely dependable individual. Driven by passion and diligence, with 10+ years’ diversified experience with different corporate institutions. Proven ability to adapt to the demands of a diverse and challenging workload. Enjoys generating new ideas and devising feasible solutions to broadly relevant problems. Skillful developer of strategic communications and marketing plans, always meeting goals and exceeding expectations. Targeting a work environment that promotes cost effectiveness, productivity, innovation, customer service and teamwork. Possess a strong work ethic and a desire to go beyond the expectations of employer.
Overview
16
16
years of professional experience
Work History
Relationship Banker
Bank of America
10.2024 - Current
- Cultivated strong client relationships and advised on a wide range of financial products, laying the groundwork for customized cash management solutions.
- Facilitated account openings and closings, ensuring compliance with banking regulations and internal policies.
- Partnered with internal teams including small business specialists, loan officers, and financial advisors to deliver broad financial guidance, reinforcing cross-sell opportunities and deepening wallet share.
- Identified and assessed client needs in areas such as liquidity management, risk mitigation, and payment optimization.
- Delivered data-driven financial recommendations using internal tools and client transaction insights; regularly met and exceeded performance metrics for sales, service, and customer satisfaction.
- Ensured rigorous compliance with banking regulations and internal controls, contributing to operational risk reduction and audit readiness.
- Resolved complex customer issues efficiently and professionally, earning consistent positive feedback and high Net Promoter Scores.
- Demonstrated strong interpersonal and communication skills while working under pressure.
- Successfully completed the Upskilling Leadership Program
- Consecutively scored 5 in Performance Metrics
- Quarterly awarded for outstanding Client Engagement
Administrative Manager
Clean Freaks - Arbor General Trading LLC
10.2018 - 02.2024
- Maintained administrative staff by recruiting, selecting, orienting, and training employees.
- Supervised clerical and administrative personnel by communicating job expectations, appraising job results, and disciplining employees.
- Set policies and procedures for training, coaching, counseling, and career development for staff.
- Initiated and coordinated goals, deadlines, and projects for their department.
- Developed and implemented policies and procedures to improve operations and function of the department.
- Monitored and procured needed supplies for office, reception, mailroom, and kitchen.
- Ensured a safe, secure, and well-maintained facility that meets environmental, health, and security standards.
- Managed the maintenance and repair of machinery, equipment, and electrical and mechanical systems.
Office Manager
Madison Technology
03.2016 - 02.2018
- Maintained office efficiency by planning and implementing office systems, layouts, and equipment procurement.
- Co-ordinated office staff activities to ensure maximum efficiency.
- Prepared operational reports and schedules to ensure efficiency.
- QuickBooks - Verify, allocate, and post details of business transactions to subsidiary accounts to general ledger.
- Reconciled and balance accounts/ Generate monthly statements to customers.
- Compiled reports to show statistics such as cash receipts and expenditures, accounts payable and receivable, profit and loss, and other items pertinent to operation of business.
- Worked closely with customers, supplies and vendors.
- Reviewed and processed new orders.
- Handled customer inquiries and complaints.
- Allocated available resources to enable successful task performance.
- Managed Social Media marketing campaigns and day-to-day activities.
- Curated relevant content to reach the company’s target market.
Marketing & Recruitment Coordinator | Business Development
Welcome Care, Inc. (Healthcare Agency)
02.2014 - 03.2016
- Coordinating with English speaking and South-Asian population. Developed long-term relationships with clients.
- Independently seek new business and contract opportunities.
- Reach out to prospective clients, maintain positive relationships with current and new clients and referral sources along with media contacts in the community.
- Act as the face of the organization through off-site visits to current and potential referral sources.
- Maintain strong research skills to identify leads and create targeted marketing campaigns.
- Evaluate competitor data and market conditions.
- Ensure effective team communication throughout the marketing department.
- Create presentations, impact measurement, update goals for the entire marketing team and work with them on cross-functional projects.
- Design brochures, sell sheets and handle all ordering for promotional items constantly showing creativity.
- Post, edit content on the company’s website and drive prospects and leads via integrated online communications including social media networks.
- Financial management of the marketing program including budget planning, resource allocation and preparation of monthly reports.
- Job posting, attend job fairs, and heads in-house recruitment efforts, conduct in-person interviews and scheduling.
- Screen and pre-qualify candidates to ensure each candidate meets qualifications of the company.
- Helped outreach and build new client portfolios by assessing in South Asian community
- Proactively increased client numbers through client recommendations
- Received excellent feedback from clients
- Achieved high customer satisfaction and loyalty
- Supervised team of 6 marketers
Project Coordinator / Manager
International Avenue Investment LLC. (Trading Company)
09.2011 - 07.2012
- Organized and conducted monthly information sessions on various projects (products and services).
- Coordinated different projects from corporate level and facilitated delivery of project objectives.
- Created a project management calendar and developed project strategies.
- Responsible for counting the money, reconciling the receipts and balancing the cash drawer (>$25k).
- Held meetings with marketing agencies for project websites, packaging, flyers and vouchers.
- Assisted the CFO in preparing of different project’s budgetary, estimates and financial statements.
- Site viewed the projects along with contractors.
- Tracked progress and reviewed project tasks to make sure certain deadlines were met appropriately.
- Conducted regular status meetings with all stakeholders.
- Managed the team; ensured that daily, sprint and release commitments were being upheld.
- Administrative duties.
- Projects:
- 1. Al Aqili Group of Companies (Trading)
- 2. Xcellence Events (Entertainment)
- 4. Kabab Kolony Restaurant
- 5. Noon-O-Kabab Restaurant
- 3. Studio 8 (Boutique)
Office Administrator
Qemat Al Nukhbah LLC.
05.2009 - 07.2011
- Managed office supplies inventory, ensuring timely procurement and cost-effectiveness.
- Developed and maintained filing systems, improving document retrieval efficiency.
- Oversaw scheduling of meetings and appointments, optimizing executive time management.
- Coordinated internal communications, fostering collaboration among departments.
Education
BBA - Business Administration
University Of Wollongong in Dubai
01.2012
Skills
- Proficiency in MS Office
- Proficiency in SPSS and Tally 9
- Basic knowledge in Adobe Photoshop
- Bilingual – English, Urdu & Hindi
- Time Management
- Teamwork / Leadership
- Highly Detail Oriented
- Cash Handling
- Customer Satisfaction
- Cross Functional Collaboration
- Organization/Prioritization
- Sales expertise
- Corporate Management
- Project Management
- Negotiation
- Budget Planning
- Marketing Research
- Digital Design
- Scheduling
- Strategic Planning
- Financial & Cash Flow Analysis
- Client Portfolio Management
- CRM Systems
- Regulatory Compliance & Risk Awareness
- Presentation & Proposal Support
- Relationship building and management
Websites
Hobbies and Interests
Volunteer at various Bank of America events, Volunteer at Kings Elementary School – In charge of organizing kick-off activities, Reading – Active member at various book clubs, Learning Spanish, Photography, Chess
Accomplishments
- Successfully completed the Upskilling Leadership Program
- Consecutively scored 5 in Performance Metrics
- Quarterly awarded for outstanding Client Engagement
Languages
Spanish
Professional Working
Hindi
Native or Bilingual
Urdu
Native or Bilingual
Interests
Digital Art and Animation
Photography
Avid Reader
Travel
Chess
Timeline
Relationship Banker
Bank of America
10.2024 - Current
Administrative Manager
Clean Freaks - Arbor General Trading LLC
10.2018 - 02.2024
Office Manager
Madison Technology
03.2016 - 02.2018
Marketing & Recruitment Coordinator | Business Development
Welcome Care, Inc. (Healthcare Agency)
02.2014 - 03.2016
Project Coordinator / Manager
International Avenue Investment LLC. (Trading Company)
09.2011 - 07.2012
Office Administrator
Qemat Al Nukhbah LLC.
05.2009 - 07.2011
BBA - Business Administration
University Of Wollongong in Dubai
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