Sarah A. Gilliam
Shreveport,LA
Summary
Seasoned Customer Service Supervisor with unmatched customer service record and successful strategic development. Develops strong working relationships with teams to boost performance and meet objectives.
Overview
7
7
years of professional experience
Work History
Customer Service Supervisor
United States Post Office
08.2017 - Current
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Streamlined workflow processes for increased efficiency in handling customer inquiries and complaints.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Reduced employee turnover by cultivating a supportive culture focused on professional growth opportunities and recognition of achievements.
- Created, prepared, and delivered reports to various departments.
- Completed bi-weekly payroll for 50 employees.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Education
High School Diploma -
Green Oaks Performing Arts Academy
Shreveport, LA05.2007
Skills
- Performance Evaluation
- Policy Enforcement
- Time Management
- Work Prioritization
- Performance Evaluations
- Continuous Improvement
- Delegating Work
- Customer Relations
- Schedule Coordination
- Customer Service
- Complaint Handling
- Proficient in Microsoft Office
Timeline
Customer Service Supervisor
United States Post Office
08.2017 - Current
High School Diploma -
Green Oaks Performing Arts Academy
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