Sarah Aguirre

Operations Supervisor

RedSpeed USA

Lombard, IL

04.2014 - 07.2024

Supervised and oversaw the daily operations of a 30-50 employee department.
Achieved a 45% reduction in turnover by implementing employee engagement initiatives and enhancing workplace culture.
Improved team productivity by 30% through streamlined project management techniques.
Increased employee retention rates by 30% through professional development and coaching programs.
Performed quality assurance tasks by reviewing, processing, and auditing red-light and speed violations.
Led group discussions to establish and execute monthly targets and requirements.
Strong communication skills demonstrated through effective written and verbal correspondence.
Delegated employee tasks and provided regular performance feedback.
Improved employee satisfaction by 40% through feedback initiatives and workplace improvements.
Maintained accurate employee attendance tracking and payroll submission using CBIZ system.
Trained over 200 employees on software systems, including Microsoft and Redcheck, resulting in a 50% decrease in errors.
Conducted training and development, performance appraisals, hiring, coaching, conflict resolution, and disciplinary actions of team members.
Collaborated with IT and engineering department to address PC/site issues promptly.
Collaborated with the Director of Operations and Human Resources to identify and implement improvements to department processes and procedures.
Facilitated coordination in the absence of the Director.
Independently gathered information from subject matter to develop, organize, and write procedure manuals, technical specifications, and process documentation.
Utilized motivational tactics including department policies, a suggestion box, surveys, and an employee recognition board to boost employee morale and optimize overall performance