Sarah Akers

Worked as a member of the sales business development department which included

• Setting up appointments with potential clients to bring them to the dealership and address their needs regarding a vehicle purchase.
• Responsible as the first voice a customer hears via phone calls to convert leads into sales.
• Addressing all internet inquiries to assist the client and provide positive customer relations.

Worked as a liaison between the customer and floor sales representative to assist in the sale of a vehicle.

• Select products as per the demands of the customer and answer all questions.
• Assist sales representatives in customer interactions to see the customer is completely satisfied during the purchasing process

Worked as a member of the business development and internet sales team to set up appointments, maintain records of sales and assist in generating new business.

• Responsible for finding online leads to provide customer relations.
• Answering inbound sales calls to assist a customer in their vehicle needs.

Worked with the sales and customer relations department to handle incoming calls, emails and inquires and provide customer satisfaction.

• Assist in customers needs and analyze how the company could be of assistance in the purchase of a vehicle.
• Worked as a team and helped out fellow coworkers with their questions.
• Responsible for analyzing the sales data from the previous day and relaying that information to the supervisor.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.

• Streamlined appointment scheduling processes for increased efficiency and reduced wait times.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.