SARAH JEAN ALAQUINEZ

Coordinate all aspects of a client's relocation with salesmen, military tsp, origin agent and any other relevant party

• Review work orders and discuss preferences with each client
• Assess bill of lading for accuracy and inclusion of all necessary accessorial charges and communicate with billing department for any adjustments required
• Maintain minimum of 2 teams and hire additional qualified labor as needed
• Oversee occupational safety, compliance and performance of team members increasing profit margin by 45% and decreasing claims by 20%
• Administer payroll and reconcile accounts
• Record and maintain all accounting records, financial statements, tax return schedules and original entry documents

• Assisted in conducting move-in and move-out inspections, helping to maintain high standards of quality across all properties.
• Maintained clean and safe environment for residents with regular groundskeeping tasks, including landscaping and trash removal.
• Completed basic plumbing, electrical, HVAC, and carpentry tasks as needed to address diverse maintenance needs within community.
• Displayed adaptability when handling unexpected challenges or changes in priorities due to shifting demands from property management team.
• Supported property manager with accurate documentation of completed work orders, maintaining comprehensive records for future reference.
• Contributed to cost savings through diligent upkeep of equipment, minimizing need for replacements or repairs over time.
• Collaborated effectively with other technicians on larger projects, resulting in reduced completion times without sacrificing quality.
• Consistently met or exceeded performance expectations, resulting in positive feedback from supervisors and colleagues.

• Process all reservation requests, changes and cancellations received via inbound calls
• Identify guest reservation needs and assist in diverse details of travel planning
• Efficiently maneuver between 2 screens and 4-6 applications to best serve guest
• Listen actively for opportunities to cross sell 60% of sold-out properties and up sell experiences/ services to each guest increasing revenue by 33%
• Research and acquire knowledge of assigned properties and regions
• Maintain performance metrics as well as company requirements for remote work