Summary
Overview
Work History
Education
Skills
Timeline
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Sarah Alcala

San Antonio,TX

Summary

Proven to excel in high-pressure environments, I leveraged my strong multitasking and customer service skills at Chili's Bar And Grill to significantly enhance guest satisfaction. My expertise in liquor, beer, and wine, combined with an engaging personality, drove sales and fostered a loyal clientele, consistently meeting or exceeding targets.

Overview

8
8
years of professional experience

Work History

Bartender

Chili's Bar And Grill
04.2016 - 05.2024
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Consistently met or exceeded sales targets by upselling premium products without compromising guest satisfaction.
  • Followed strict recipes and drink measurements to minimize product used.

Telephone Business Consultant

Spectrum
03.2021 - 03.2022
  • Provided exceptional customer service, promptly addressing any concerns or issues that arose during the sales process.
  • Streamlined internal processes by implementing efficient workflows that improved overall productivity within the consultant team.
  • Coordinated with internal departments to ensure timely delivery and installation of phone systems, internet services, and allowing clients to quickly realize the benefits of their new technology investments.
  • Negotiated contracts with vendors and suppliers, securing favorable terms that benefited both the company and our clients.
  • Developed strong relationships with clients through excellent customer service and regular followups.
  • Increased sales and customer satisfaction through personalized servicing.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Expanded client base by diligently prospecting new leads and effectively presenting product offerings.

Education

Business Management

Pima Community College
Tucson, AZ
06.2028

Skills

  • Strong multitasking
  • Customer Service
  • Liquor, beer, and wine knowledge
  • Highly reliable
  • Team player attitude
  • Clear and effective communication
  • Patience and Tolerance
  • Outgoing Personality
  • Engaging personality
  • Cleanliness and hygiene
  • TABC Certified

Timeline

Telephone Business Consultant

Spectrum
03.2021 - 03.2022

Bartender

Chili's Bar And Grill
04.2016 - 05.2024

Business Management

Pima Community College

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Sarah Alcala