Sarah Alexander
Acworth,GA
Summary
Service Representative with expertise in customer engagement and problem-solving. Demonstrated ability to enhance customer experiences through effective communication and streamlined registration processes.
Overview
7
7
years of professional experience
Work History
Patient Service Representative
Wellstreet Piedmont Urgent Care
Canton, GA
08.2024 - Current
- Provided detailed product presentations to customers regularly to promote products and services.
- Maintained up-to-date knowledge of relevant industry trends and developments.
- Answered incoming calls, responded to customer inquiries, and directed customers to the appropriate department or personnel.
- Processed payments from customers, including cash, checks, debit and credit cards, and gift cards.
- Opened the office and completed closing paperwork and procedures daily.
- Performed administrative tasks such as filing documents, preparing reports, and updating databases.
- Checked patients in and out for appointments and collected co-payments.
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
Patient Care Advocate
PlushCare
Acworth, Georgia
09.2021 - 05.2024
- Assessed patient needs and developed individualized care plans to meet those needs.
- Completed membership paperwork and captured transactional information to motivate ongoing participation of new members.
- Identified opportunities for cross-selling additional products or services.
- Provided excellent customer service to ensure satisfaction with membership services.
- Monitored competitor activities and provided competitive intelligence reports to management team.
- Collaborated with cross-functional teams within the organization to develop innovative solutions for customers' needs.
- Scheduled appointments with medical professionals to sell specific products.
- Liaised with vendors to coordinate delivery schedules and promote customer satisfaction.
- Resolved customer complaints in a timely manner.
- Responded promptly to inquiries from existing customers regarding order status or product availability.
- Educated patients about their conditions and medications prescribed.
Patient Intake Coordinator
Fresenius Medical Care
Kennesaw, Georgia
03.2019 - 09.2021
- Coordinated patient registration processes to streamline intake experience and enhance patient satisfaction.
- Facilitated appointment scheduling to optimize clinic operations and reduce patient wait times.
- Managed patient feedback collection to identify areas for service improvement and implement solutions.
- Performed data entry and maintenance of patient records to ensure accuracy and compliance.
- Collaborated with healthcare staff to ensure seamless communication and patient care coordination.
- Executed insurance verification processes to confirm patient eligibility and streamline billing procedures.
- Maintained confidentiality of sensitive patient information in compliance with HIPAA regulations.
- Organized patient data, including medical history and test results, for efficient access by healthcare providers.
- Supported patient communication coordination to confirm appointments and follow-up care instructions.
- Processed patient intakes promptly and accurately to ensure timely healthcare delivery.
- Trained new staff on patient intake procedures to maintain high service standards and operational continuity.
Education
Medical Assistant - Medical
Clarita Career College
Santa Clarita, CA06-2003
High School Diploma -
Los Angeles Baptist High School
Granada Hills, CA06-1994
Skills
- Patient registration
- Insurance verification
- Customer service
- Appointment scheduling
- Data entry
- Patient communication
- Product knowledge
- Customer engagement
- Payment processing
- Service improvement
- Problem solving
- Effective communication
- Team collaboration
- Time management
- Training and development
- Adaptability to change
Affiliations
Pharmaceutical Sales
Timeline
Patient Service Representative
Wellstreet Piedmont Urgent Care
08.2024 - Current
Patient Care Advocate
PlushCare
09.2021 - 05.2024
Patient Intake Coordinator
Fresenius Medical Care
03.2019 - 09.2021
Medical Assistant - Medical
Clarita Career College
High School Diploma -
Los Angeles Baptist High School