Sarah Alfes
Raleigh,NC
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Event Manager
21c Museum Hotels
Durham, NC
01.2025 - Current
- Provided support to attendees before, during, and after the event as needed.
- Resolved guest inquiries and issues during events to maintain satisfaction.
- Coordinated logistics for events in unique hotel and museum settings.
- Served as primary contact person responsible for responding to inquiries about events.
- Oversaw all aspects of event production from conception through completion.
- Handled client questions and concerns via different communication channels to deliver exceptional customer service.
- Facilitated smooth on-site operations, resolving unforeseen issues promptly to avoid disruptions.
Hospitality Manager over Events
Topgolf
Durham, NC
01.2024 - Current
- Responsible for daily operations of an entertainment driven venue overseeing a staff of 200+ & manage the Event Ambassador department of 63 employees.
- Event execution for groups as small as 7 to venue buyouts of 500+ attendees for corporate or social outings.
- Scheduling, multi-tasking, inventory control, conduct weekly BEO meetings with the Sales Manager & Event Chefs.
- On target for $5 million in event sales by December 2024.
General Manager
Delaney’s Tavern
Orlando, FL
04.2021 - 12.2023
- Oversee all daily operations of the restaurant within a boutique hotel The Delaney.
- Work closely with Sales Manager for event planning & set up in private dining room for corporate, professional or social groups.
- Social Media Marketing.
- Managed bi-weekly payroll & monthly inventory procedures.
- Created & implemented training programs for FOH, upheld state compliance & regulations of staff health & regulations.
- Annual revenue of $3.7 million which included Restaurant, Room Service & Catering.
FOH Training Manager
Millers Ale House
Central Florida
10.2012 - 04.2021
- Corporate New Restaurant Opening Supervisor for 14 new locations overseeing all FOH training departments.
- Worked amongst all Orlando locations as a FOH manager supporting & training management programs.
- Responsible for cash handling, scheduling, inventory, guest satisfaction scores, employee interactions & conflict resolution.
Education
Bachelors - Business Administration, Marketing
University Of Central Florida
01.2011
Skills
- Microsoft/Excel/Outlook
- Proficient with POS Systems & Scheduling
- Customer satisfaction driven
- Hiring, Training & Mentoring
- Poised under pressure, ability to multi-task & problem
- Experience in both high-volume & finer dining, operations
- Detail oriented & enjoy working in team environment
- Inventory management
Certification
- Serve Safe Certified
- Red Cross CPR, First Aid & AED Certified
- 200 hr Certified Yoga Instructor
Timeline
Event Manager
21c Museum Hotels
01.2025 - Current
Hospitality Manager over Events
Topgolf
01.2024 - Current
General Manager
Delaney’s Tavern
04.2021 - 12.2023
FOH Training Manager
Millers Ale House
10.2012 - 04.2021
Bachelors - Business Administration, Marketing
University Of Central Florida
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