Sarah Alhilali
akron,OH
Summary
I am a dedicated healthcare professional with over five years of experience in customer service and team leadership, currently completing a Medical Assisting program at Stark State College. My training in a long-term care facility has allowed me to provide hands-on patient care and support in a fast-paced environment. As a holder of a Phlebotomy Certification, I have successfully performed over 30 blood draws using techniques such as capillary, butterfly, syringe, and venipuncture. I am known for my strong communication skills, attention to detail, and a patient-centered approach. I am passionate about delivering high-quality care and making a positive impact in clinical settings, inspiring others along the way.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Leader
Wholesome
12.2020 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Supported a culture of continuous improvement by identifying and addressing areas for potential growth, both individually and as a team.
Education
No Degree - Medical Assisting
Stark State College
Canton, OH12-2025
Graduate Certificate - Phlebotomy
Stark State
05-2024
High School Diploma -
North Highschool
Akron05-2021
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Team motivation
- Training assistance
- Creative problem solving
- Customer service management
- Staff training and development
- Goal setting and tracking
- Issue resolution
- Role modeling
- Shift scheduling
- Employee recognition
- Multitasking Abilities
- Attention to detail
- Active listening
- Excellent communication
- Time management
- Task prioritization
- Computer skills
- Verbal communication
- bilingual
Certification
- servsafe certified for over 5 years
- Bloodborne pathogens completion and certification
Languages
Arabic
Full Professional
Spanish
Limited Working
Interests
- Music
- Gym Workouts
- Volunteering
- Gardening
- Pilates
- Reading
Timeline
Shift Leader
Wholesome
12.2020 - Current
No Degree - Medical Assisting
Stark State College
Graduate Certificate - Phlebotomy
Stark State
High School Diploma -
North Highschool
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