Sarah Allen
Milton,FL
Summary
Dynamic customer service professional with a proven track record at Omni Interactions, excelling in troubleshooting and enhancing customer satisfaction. Adept at utilizing CRM software and demonstrating strong communication skills, I effectively resolved payment issues, ensuring timely solutions and fostering positive client relationships. Committed to optimizing performance and delivering exceptional service. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Remote CSR
Omni Interactions
Dallas, TX
06.2024 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Monitored incoming emails from customers regarding their payment requests and responded promptly with relevant information.
- Processed credit card transactions in accordance with applicable regulations and security protocols.
- Resolved customer inquiries regarding payment processing issues in a timely manner.
- Investigated customer complaints about incorrect or delayed payments and resolved any issues quickly and efficiently.
- Verified customer account information prior to processing payments.
- Maintained accurate records of customer payments using automated systems.
- Assisted customers with inquiries related to their accounts, including payment status updates and other issues.
- Updated and maintained databases with current information.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Utilized various software and tools to streamline processes and optimize performance.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Performed troubleshooting on technical problems.
- Presented complex technical information in a clear format that could be understood by non-technical audiences.
- Provided technical support when necessary by troubleshooting any technical problems encountered by customers.
Customer Service Representative
Teleperformance
Panama City Beach, USA
10.2020 - 05.2024
- Cold calling, Outbound and Inbound calling
- Prioritization and Time Management Skills
- Troubleshooting/Testing
- Account Management
- Processing Payments
- Billing and Account Management
- Critical Thinking Skills
- Receive and Process new client Enrollments and Activations
- Key Performance Indicators
- Maintain and Update Existing Customer Base
- Meet Internal Key Performance Indicators
Education
High School Diploma -
Pace High School
Pace, FL05-1996
Skills
- Troubleshooting/Testing
- Time Management
- Computer Skills
- Product Knowledge
- CRM Software
- Communication
- People Skills
- Adaptability
- Microsoft Windows
- MacOS
- SharePoint
- One Drive
- Slack
- Skype
- Dropbox
- Salesforce
- Oracle
- Zoom
- Teams
- Adobe
- Atlas
- Database management
- Cold calling
- Data entry
- Software utilization
- Performance optimization
- CRM software
- Customer focus
- Report creation
- Customer satisfaction measurement
- Spreadsheets
- Data collection
- Clerical support
- Product sales
- Materials transport
- Warranty service
- Multi-line telephone operations
- Business development
- Multi-line phone talent
- Product promotion
- Staff training
- Travel planning
- Record preparation
- Document control
- In-store support
- Medical terminology
- Key holder experience
- Support case resolution
- Staff education and training
- Service standard compliance
- Refund management
- Order fulfillment
- Stress management
- Call triaging
- Executive management support
- Schedule mastery
- Cultural awareness
- Script adherence
- Customer education
- Calm demeanor
- Order processing
- Call center procedures
- Coordination
- Appointment scheduling
- Delivery scheduling
- Consultative sales
- Customer relationship management
- Stock management
- Tracking complaints
- Opening and closing accounts
- Product education
- Scheduling
- Team development
- Typing proficiency
- Retail sales customer service
- Tactful and diplomatic
- Product knowledge
- Process optimization
- Collaboration
- Attention to detail
- Account management
- 10-key
- Negotiation strategies
- Call escalation
- Typing [number] wpm
- Store maintenance
- Customer consulting
- Microsoft Excel
- Call management
- Member account management
- Adaptive team player
Timeline
Remote CSR
Omni Interactions
06.2024 - Current
Customer Service Representative
Teleperformance
10.2020 - 05.2024
High School Diploma -
Pace High School
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