Sarah Alsteen
Georgetown,TX
Summary
Experienced service coordinator with several years of responsibility in the field agencies. Extensive professional network of service providers and proven history of effective work.
Overview
13
13
years of professional experience
Work History
Service Coordinator
Kerring Group Home Medical LLC
Austin, TX
06.2023 - Current
- Monitored staff performance and provided feedback on areas of improvement needed.
- Developed procedures for tracking customer feedback on services received.
- Maintained accurate records of services provided for each client.
- Updated internal systems with information related to new or revised services.
- Provided support to field technicians during service visits when necessary.
- Conducted regular meetings with departmental staff to discuss current initiatives and projects.
- Coordinated service schedules and appointments with clients.
- Provided customer service to ensure client satisfaction.
Fraud Investigator V
Office of Inspector General
Austin, TX
01.2022 - 05.2023
- Collaborated with external agencies such as banks, credit card companies, and law enforcement when necessary.
- Identified patterns of suspicious activity across multiple accounts or transactions.
- Utilized various tools such as databases and software programs to analyze large amounts of data quickly.
- Investigated and documented suspicious financial activity.
- Reviewed customer accounts for evidence of fraudulent activity.
- Reported findings to management and law enforcement agencies as needed.
- Created reports detailing the results of investigations into suspected cases of fraud.
- Conducted interviews with customers to gather information on suspected cases of fraud.
- Performed risk assessment analysis on customer accounts based on established criteria.
- Participated in meetings with senior leadership team to discuss potential risks associated with current trends in fraud detection.
- Maintained detailed records regarding investigations, including evidence collected and investigative techniques used.
- Managed multiple projects simultaneously while meeting deadlines.
- Provided court testimony for civil and criminal fraud cases and answered all questions truthfully.
Texas Works Supervisor II
Health and Human Services Commission, HHSC
Austin, TX
09.2018 - 12.2022
- Monitored and evaluated employee performance, providing feedback on areas of improvement.
- Created weekly schedules for staff shifts, accounting for holidays and absences.
- Provided guidance and support to junior members of the team, overseeing their progress and development.
- Collaborated with other departments on projects requiring cross-functional teams.
- Adhered to legal requirements pertaining to employment law, health and safety legislation .
- Resolved customer service issues related to order fulfilment or product returns.
- Identified training opportunities for employees to improve their skillset in line with company goals.
- Attended meetings with senior management representatives regarding business strategy plans.
- Implemented onsite safety protocols and procedures and properly trained team members on prevention measures.
- Trained and monitored employees to teach daily tasks and improve performance.
- Established and enforced procedures and work standards, promoting team performance and safety.
- Recruited and hired workers, in addition to supervising and monitoring daily performance.
Fair Hearings Specialist
Health and Human Services Commission
Austin, TX
01.2011 - 09.2018
- Created training materials for new hires on the company's procedures and policies.
- Provided technical support for customers in resolving complex issues.
- Coordinated with other departments to ensure efficient workflow processes.
- Maintained accurate records of customer interactions and feedback.
- Reviewed documents for accuracy prior to submission or publication.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.
- Maintained positive working relationship with fellow staff and management.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
Education
High School Diploma -
Jack C Hays High School
Buda, TX08-2018
Skills
- Resource Utilization
- Ongoing client support
- Accurate Recordkeeping
- Team Leadership
- Detail orientation
- Continuous Improvement
References
References available upon request.
Timeline
Service Coordinator
Kerring Group Home Medical LLC
06.2023 - Current
Fraud Investigator V
Office of Inspector General
01.2022 - 05.2023
Texas Works Supervisor II
Health and Human Services Commission, HHSC
09.2018 - 12.2022
Fair Hearings Specialist
Health and Human Services Commission
01.2011 - 09.2018
High School Diploma -
Jack C Hays High School
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