SARAH ALVA

• Managed payroll data entry and processing for employees to comply with predetermined company guidelines.
• Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication

Accounts Payable

• Ensured timely payments for all invoices, maintaining strong relationships with vendors and suppliers.
• Reached out to vendors and customers to verify information and follow up on client issues.
• Facilitated dispute resolution between company departments and vendors regarding payment issues or discrepancies in invoicing.
• Assisted in the preparation of monthly financial statements by providing accurate accounts payable information.

• Oversaw payroll, financial recordkeeping, accounts receivable and accounts payable
• Reconciled financial account balances monthly to monitor expenses
• Recognized and proactively managed challenges relates to safety, employee relations and insurance issues
• Handled customer billing cycle, invoicing and past-due notices to improve cash flow
• Liaised between team members and upper management to advocate for needs and resources

• Managed schedules for a team of 27 Nurse Practitioners and Doctors to keep shifts properly staffed
• Developed effective scheduling processes to achieve production objectives
• Managed PTO requests and leaves for all clinical Staff
• Monitored daily activities and adjusted schedules for changing employee levels or operational needs
• Coordinated employee schedules for optimal shift coverage to meet business needs

• Directed operations at 14 locations with more than 70 total employees
• Interviewed applicants, recommended individuals for hiring, and evaluated staff performance
• Conducted weekly conference calls and manager meetings to discuss the performance of each location
• Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
• Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
• Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.

• Oversaw the recruitment, hiring, and onboarding processes to ensure a skilled workforce capable of meeting center objectives.
• Coordinated events and promotions at the center, generating increased foot traffic and sales revenue through targeted marketing efforts.
• Promoted a culture of teamwork through effective leadership, open communication channels, and regular team-building activities.
• Enhanced customer satisfaction by implementing efficient service delivery strategies and streamlining center operations.

• Handled diverse customer needs related to financial products, lines of credit, and account features
• Supported daily branch operations by completing opening and closing duties
• Promoted customer referral programs and assisted with sign-ups for promotional offers
• Listened to customers and recognized stated and unstated needs to effectively cross-sell bank products
• Protected assets and security with strong adherence to confidentiality and data management practices
• Traveled to surrounding companies to speak with Hispanic employees about the benefits and financial opportunities that Chase had to offer