Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sarah Alvarado

Brooklyn

Summary

Dynamic Medical Front Office Receptionist with proven expertise at Kings County Hospital Center in enhancing patient satisfaction and streamlining appointment management. Skilled in HIPAA compliance and adept at fostering positive patient relations, I effectively reduced wait times while maintaining accurate electronic medical records. Committed to delivering exceptional service in fast-paced environments.

Experienced with patient scheduling, check-ins, and administrative duties. Utilizes effective communication and problem-solving skills to enhance patient experiences and office efficiency. Knowledge of medical office procedures ensures seamless operation and positive environment for patients and staff.

Experienced medical administrative professional prepared to excel in this role. Proven track record in managing front office operations, scheduling, and patient interaction. Strong focus on team collaboration and achieving results. Reliable and adaptable, skilled in electronic health records, appointment setting, and customer service. Friendly and organized, able to maintain calm and efficient environment.

Overview

19
19
years of professional experience

Work History

Medical Front Office Receptionist

Kings County Hospital Center
04.2021 - Current
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Maintained a clean and welcoming reception area to ensure a positive first impression for all visitors to the medical facility.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained current and accurate medical records for patients.
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
  • Supported office staff and operational requirements with administrative tasks.
  • Increased patient satisfaction, managing insurance verifications and addressing billing inquiries professionally and promptly.
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Reduced patient wait times with proficient multitasking, handling phone calls, and managing walk-in patients simultaneously.
  • Completed clerical duties and tasks for clinic administration.
  • Contributed to a positive work environment through effective teamwork and collaboration with colleagues in both front office and clinical roles.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Demonstrated adaptability by quickly learning new software programs and adapting to changes in office policies or procedures as needed.
  • Enhanced patient experience by efficiently managing appointment scheduling and confirming appointments in a timely manner.
  • Improved patient communication, providing clear instructions for upcoming appointments or procedures as needed.
  • Fielded concerns surrounding patients and care, liaising between physician, patient, and insurance company.
  • Demonstrated strong attention to detail when updating patient demographics, ensuring accurate information for proper billing and treatment purposes.
  • Ensured smooth daily operations, collaborating with team members to address any issues that arose during office hours.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.

Medical Office Secretary

Dr. Palmers First Steps Pediatrics's
04.2015 - 04.2021
  • Improved communication between medical staff and patients through timely and accurate information sharing.
  • Supported medical professionals with the preparation of examination rooms and equipment for patient use.
  • Streamlined office operations for increased productivity, implementing effective organizational systems.
  • Obtained necessary information to facilitate assessment or admission process for patients admitted through emergency department.
  • Coordinated regular maintenance of office equipment to ensure optimal performance without disruption to daily activities.
  • Contributed to seamless office workflow by coordinating schedules, meetings, and events for medical staff.
  • Provided excellent customer service while answering phone calls and assisting visitors at the front desk area.
  • Communicated with outside facilities for scheduling tests or surgeries.
  • Managed inventory levels of office supplies and medical materials, preventing stock shortages or excesses that could impact daily operations.
  • Promoted a positive work environment by fostering collaboration and open communication among office staff members.

Receptionist

Sulak Auto
10.2006 - 04.2015
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Managed multiple tasks and met time-sensitive deadlines.

Education

Associate of Science - Medical Coding Billing And Reimbursement

Bryant And Stratton College
Buffalo, NY
01-2026

High School Diploma -

Lee County Adult Education
New York, NY
03-2000

Skills

  • HIPAA compliance
  • Office administration
  • Patient scheduling
  • Patient enrollment coordination
  • Appointment management
  • Outpatient care
  • Patient relations
  • HIPAA guidelines
  • Front desk operations
  • Microsoft office
  • Reminder calls
  • Electronic medical records
  • Medical terminology
  • Documentation
  • Paperwork coordination
  • Appointment scheduling
  • Letter preparation

Languages

English
Native or Bilingual
Spanish
Full Professional

Timeline

Medical Front Office Receptionist

Kings County Hospital Center
04.2021 - Current

Medical Office Secretary

Dr. Palmers First Steps Pediatrics's
04.2015 - 04.2021

Receptionist

Sulak Auto
10.2006 - 04.2015

Associate of Science - Medical Coding Billing And Reimbursement

Bryant And Stratton College

High School Diploma -

Lee County Adult Education

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