Audra Sanchez
Albuquerque,NM
Summary
Proven track record in enhancing client satisfaction and reducing account discrepancies at CSU, showcasing exceptional analytical skills and professional ethics. Excelled in delinquent account management and customer research, achieving consistent monthly targets through effective negotiation and account strategies. Demonstrates strong organizational skills and computer literacy, contributing to streamlined billing processes and improved payment systems.
Overview
9
9
years of professional experience
Work History
Collections Agent
CSU
05.2020 - 03.2023
- Collaborated with various departments to ensure accurate billing information and resolve any discrepancies promptly.
- Processed payments and applied to customer balances.
- Negotiated to collect balance in full.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.
- Researched accounts and completed due diligence to resolve collection problems.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
- Responded to customer inquiries and provided detailed account information.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Researched billing errors and discrepancies to initiate corrective action.
- Entered client details and notes into system for interdepartmental access and review.
Accounts Receivable Clerk
SGWS
08.2014 - 05.2020
- Collaborated with sales team to resolve billing discrepancies, resulting in improved customer relationships and increased client satisfaction.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Coordinated with other departments to ensure accurate application of payments, credits, and adjustments to client accounts.
- Made outbound calls to vendors and customers to discuss and resolve account needs.
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
- Posted customer payments by recording cash, checks, and credit card transactions.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Reduced outstanding account balances through diligent follow-up on overdue invoices and negotiating payment arrangements with clients.
- Responded to inbound inquiries regarding accounts and payments.
- Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
- Utilized Microsoft Excel, QuickBooks and Oracle software to manage invoices and payments.
- Followed up overdue payments and payment plans from clients to establish good cash flow.
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
- Negotiated payment arrangements with customers to establish timely receipt of payments.
- Entered figures using 10-key calculator to compute data quickly.
Education
Skills
- Billing Procedures
- Credit adjustments
- Delinquent account management
- Customer research
- Active listening abilities
- Conflict resolution techniques
- Payment Processing
- Analytical Skills
- Cash application
- Professional ethics
- Reliability
- Multitasking Abilities
- Organizational Skills
- Data entry skills
- Computer Literacy
Timeline
Collections Agent
CSU
05.2020 - 03.2023
Accounts Receivable Clerk
SGWS
08.2014 - 05.2020
Similar Profiles
Rich FellerRich Feller
Professor at CSUProfessor at CSU
Casey ValadeCasey Valade
Microbiology Class at CSUMicrobiology Class at CSU
NOHA BASILIOUSNOHA BASILIOUS
Veterans Retention Coordinator at CSUVeterans Retention Coordinator at CSU