Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Sarah Amilcar

Hollywood,FL

Summary

Well-trained Assistant Restaurant Manager promoting 4 years of expertise in food and beverage industry. Passionate leader with know-how to develop positive working environment and improved employee retention. Great customer service and conflict resolution skills.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Maximus Call Center
03.2022 - 10.2022

Qualifications Customer Service Representative Responsibilities Customer Service Representative

  • Follow defined Census program information, processes, and procedures.
  • Handle inbound and outbound contacts in courteous, timely, and professional manner.
  • Adhere to Census approved scripts in conducting interviews and completing forms.
  • Use frequently asked questions (FAQs) and help text to look up and provide information to
  • Enter data into desktop application to accurately capture all responses.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Youth Care Worker

Loyal Source Government Services, LLC
06.2021 - 11.2021

Qualifications For Youth Care Worker Responsibilities For Youth Care Worker

  • Assisted youth with obtaining resources such as food, clothing and shelter.
  • Completed clear and concise documentation of youth behavior and actions.
  • Utilized system model to teach youth life skills in accordance with individualized treatment plans.
  • Developed treatment plans to help clients build self-confidence and resilience.
  • Help supervise the youth in our care
  • Act as a mentor and set a positive example
  • Oversee and encourage resident participation in group activities
  • Encourage completion of daily chores and personal hygiene tasks
  • Provide one-on-one supervision or support as needed
  • Document patient progress, immediately reporting any extreme changes in behavior
  • Report any incidents that may affect the safety of a resident
  • Maintain a safe and healthy environment

Overnight Stock Associate

Walmart
03.2021 - 05.2021

Qualifications For Overnight Stock Associate

  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Realigned merchandise throughout assigned section to give shelves and racks professional appeal.
  • Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
  • Maintained neat, organized stockroom free of hazards.

Responsibilities For Overnight Stock Associate

  • Stocking and arranging items on shelves neatly.
  • Reading and updating inventory reports.
  • Reporting damaged merchandise to managers.
  • Labeling items with the correct prices.
  • Creating special displays for promotional items.

Assistant Manager

Pizza Hut
06.2017 - 03.2021

Qualifications for Assistant Restaurant Manager

  • Managed and motivated employees to be productive and engaged in work.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Accomplished multiple tasks within established timeframes.
  • Controlled cash to keep business operating within budget and increase profits.
  • Managed inventory control, cash control, and store opening and closing procedures.

Assistant Restaurant Manager Responsibilities

  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Open and close the restaurant.
  • Hire, train and mentor new staff members.
  • Schedule shifts and assign table sections to waitstaff.
  • Resolve customer questions and complaints professionally.
  • Conduct payroll activities accurately and on time.

Education

High School Diploma -

Miramar High School
Miramar, FL
06.2015

Associate of Arts - Business Administration And Management

Broward College
Fort Lauderdale, FL
07.2025

Associate of Science - Computational Science

Broward College
Fort Lauderdale, FL
07.2026

Skills

  • Sales expertise
  • Cash Handling
  • Data Entry
  • Teamwork and Collaboration

Certification

  • PT - Phlebotomy

Languages

English
Full Professional
Spanish
Limited Working
creole
Full Professional

Timeline

Customer Service Representative

Maximus Call Center
03.2022 - 10.2022

Youth Care Worker

Loyal Source Government Services, LLC
06.2021 - 11.2021

Overnight Stock Associate

Walmart
03.2021 - 05.2021

Assistant Manager

Pizza Hut
06.2017 - 03.2021

High School Diploma -

Miramar High School

Associate of Arts - Business Administration And Management

Broward College

Associate of Science - Computational Science

Broward College
Sarah Amilcar