SARAH AMUNEKE A
Valley Stream,NY
Summary
Highly efficient, enthusiastic and disciplined individual with keen interest in customer service and sales willing to learn at all times with excellent verbal and written communication skills and the ability to communicate effectively and professionally with all staff management and clients. Detail-oriented and possess strong interpersonal, organizational and time management skills. Flexible and hardworking with the drive to succeed and also committed to promoting the highest standards and company values.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
19
19
years of professional experience
Work History
Customer Service Officer
AYEKS ART AND PRODUCTION
Surulere , Lagos
01.2019 - 03.2025
- Serve as customer first point of contact.
- Attending to customer complaints and queries via online chats, emails, phone calls and escalate issues to appropriate support teams.
- Educate and update customers on new and existing products and services.
- Taking clients orders and process returns.
- Follow up with customer on the satisfaction of the use of product and services
NYSC
SAVING GRACE COLLEGE, OGUN STATE
01.2018 - 12.2018
- Monthly clearance with the LGI.
- Weekly CDS Training.
- Weekly SAED Training for self-development.
- Keep and update student’s records.
Assistant Supervisor
MOGULS CONSULTANTS
01.2010 - 01.2014
- Reporting to the supervisor as required.
- Hiring and trading new employees.
- Developing training materials and conduct training session.
- Providing staff with technical guidance and assistance.
- Preparing Job description and work schedules.
- Assisting with other administrative tasks when required.
- Monitoring both individual and team job performance metrics
Receptionist
NEW LOOK HOTELS AND RESERVATION
01.2007 - 01.2008
- Receiving and registering guests as they arrive.
- Control advance booking and reservations.
- Receive mails and direct them to the guests in the hotel.
- Receive the payment for accommodation.
- Allocation of rooms.
- Assist with administrative and clerical tasks as needed.
Secretary
D WISE COMPUTER INSTITUTE
01.2006 - 01.2007
- Answering and directing phone calls.
- Checking and replying messages.
- Maintaining company’s schedules.
- Organizing documents and files.
- Documenting financial information.
- Scheduling meetings and conference.
- Maintaining and orderly office supplies.
- Implementing administrative procedures.
Education
Certified Nursing Assistant (CNA) - Certified Nursing Assistant (CNA)
Access Career
Hempstead, NY 08.2024 - 09.2024
NYSC -
SAVING GRACE COLLEGE
OGUN STATEHND - Building Technology
The Oke-Ogun Polytechnic
Saki, Oyo StateOND - Quantity Survey
Ibadan Polytechnic
Oyo StateSkills
- Communication and presentation
- Proficiency in Microsoft Office Suite (MS Excel and MS Word)
- Tech Savvy
- Positive Attitude
- Strong client facing
- Self Motivated
- Result oriented
- Target-driven
- Attention to details
- Calm under Pressure
- Ability to think strategically
- Learn fast
- Driving skills (Licensed)
- Excellent knowledge of Management
Hobbies and Interests
- Leadership
- Researching
- Travelling and exploring
- Teaching/Communicating
- Volunteering
Languages
Fluent, Fluent, Fluent
References
Available on request.
Nysc
SAVING GRACE COLLEGE, OGUN, 2018, Monthly clearance with the LGI., Weekly CDS Training., Weekly SAED Training for self-development., Keep and update student’s records.
Timeline
Certified Nursing Assistant (CNA) - Certified Nursing Assistant (CNA)
Access Career
08.2024 - 09.2024
Customer Service Officer
AYEKS ART AND PRODUCTION
01.2019 - 03.2025
NYSC
SAVING GRACE COLLEGE, OGUN STATE
01.2018 - 12.2018
Assistant Supervisor
MOGULS CONSULTANTS
01.2010 - 01.2014
Receptionist
NEW LOOK HOTELS AND RESERVATION
01.2007 - 01.2008
Secretary
D WISE COMPUTER INSTITUTE
01.2006 - 01.2007
NYSC -
SAVING GRACE COLLEGE
HND - Building Technology
The Oke-Ogun Polytechnic
OND - Quantity Survey
Ibadan Polytechnic