Sarah Anderson
Tomah,WI
Summary
Dynamic Patient Access Representative/CNA with a proven track record at Tomah Health, enhancing patient satisfaction and streamlining access services. Expert in patient check-in and insurance verification, coupled with exceptional problem-solving abilities, led to significant improvements in operational efficiency. Recognized for outstanding customer service and team leadership, consistently exceeding performance benchmarks. Known for high productivity and efficiency in task completion. Excel in communication, problem-solving, and time management skills, ensuring smooth operations within work settings.
Overview
26
26
years of professional experience
Work History
Patient Access Representative/CNA
Tomah Health/Tomah Memorial Hospital
Tomah, WI
11.2009 - Current
- Coordinated with clinical staff to manage patient flow, reducing wait times and improving satisfaction.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Processed insurance verifications and authorizations to ensure coverage of services.
- Assisted in the implementation of new technologies and processes to improve patient access services.
- Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Participated in training sessions to stay updated on healthcare policies and registration software.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
- Actively participated in team meetings and training sessions.
- Monitored waiting areas to ensure a comfortable and safe environment for patients and visitors.
- Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
- Answered phones promptly in a professional manner.
- Worked effectively in team environments to make the workplace more productive.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Completed day-to-day duties accurately and efficiently.
- Recognized by management for providing exceptional customer service.
- Kept areas clean, neat, and inspection-ready to comply with product guidelines.
- Participated in potential new hire interviewing sessions to help identify qualified candidates.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Complied with company policies, objectives and communication goals.
- Implemented new procedures, set up step-by step task for each, increasing efficiency.
- Provided guidance and support to team members on operational issues.
- Developed and implemented strategies to improve team performance and productivity.
- Analyzed key performance indicators to identify effective strategies.
- Maintained positive working relationship with fellow staff and management.
Waitress/Baker
Brunstads European Restaurant
Tomah, WI
06.1999 - 08.2009
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Processed returns, refunds, exchanges according to company policies and procedures.
- Strengthened customer retention by offering discount options.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Improved customer service wait times to mitigate complaints.
Education
Associate of Arts - Health Care Administration
University of Phoenix
Tempe, AZ06-2011
High School Diploma -
Tomah High School
Tomah06-1994
Skills
- Patient check-in
- Patient identity verification
- Process improvement
- Multitasking and organization
- Customer service
- Patient education
- Eligibility determination
- Friendly and outgoing
- Relationship building
- Team leadership
- Problem-solving
- Team collaboration
- System updating
- Verbal and written communication
- Data entry
- Customer follow-up
- Training coordination
- Appointment scheduling
- Flexible schedule
- Recruiting and interviewing
- Staff development
- Schedule preparation
- Shift scheduling
- Work prioritization
- Decision-making
- Time management
- Staff training and development
Timeline
Patient Access Representative/CNA
Tomah Health/Tomah Memorial Hospital
11.2009 - Current
Waitress/Baker
Brunstads European Restaurant
06.1999 - 08.2009
Associate of Arts - Health Care Administration
University of Phoenix
High School Diploma -
Tomah High School
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