SARAH ANGELLO
Bunnlevel,NC
Summary
Practiced customer service professional with expertise and deep passion for helping customers. Successful at processing high-volume calls in fast-paced environments while maintaining detailed records and satisfying customers with successful resolutions. Experienced in maintaining privacy of confidential and sensitive information.
Overview
20
20
years of professional experience
1
1
year of post-secondary education
Work History
Customer Service Representative
Gerber Collision & Glass
Sanford, Nc
12.2022 - Current
- Assisted customers with inquiries and resolved issues efficiently.
- Maintained accurate records of customer interactions and transactions.
- Educated customers on products and services to enhance understanding.
- Collaborated with team members to improve customer service processes.
- Handled escalated complaints with professionalism and empathy.
- Used company software for tracking customer requests and responses.
- Trained new staff on customer service protocols and best practices.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
Preschool Teacher
Kindercare learning center
Cameron, Nc
02.2020 - 12.2022
- Developed engaging lesson plans to foster children's creativity and learning.
- Created a safe and nurturing environment for preschool-age children.
- Implemented daily activities to promote social, emotional, and cognitive development.
Remote customer service representative
Teletec
Bunnlevel, Nc
10.2014 - 02.2020
- Managed patient inquiries through phone and email communication.
- Assisted patients with scheduling appointments and verifying insurance information.
- Maintained confidentiality of patient records in compliance with regulations.
- Resolved service issues with empathy and effective problem-solving.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Clinical Secretary
Wakemed Hospital
Raleigh, North Dakota
08.2006 - 11.2011
- Coordinated patient appointments and managed scheduling efficiently.
- Maintained accurate patient records and updated clinical databases consistently.
- Communicated effectively with medical staff regarding patient needs and inquiries.
- Processed insurance claims and verified coverage for patients promptly.
- Organized patient records and files in accordance with HIPAA regulations.
- Transcribed dictated medical notes accurately into electronic records system.
- Coordinated referrals between primary care physician offices and specialists or hospitals.
Certified Nursing Assistant I
Wakemed Hospital
03.2005 - 11.2011
- Monitored vital signs and reported changes to nursing staff.
- Maintained cleanliness and organization of patient rooms and common areas.
- Documented patient information accurately in electronic health records.
- Collaborated with healthcare team to implement patient care plans.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Achievements: First CNA to ever pull sheaths for Wakmed.
Education
Early Childhood Education - CDA With Class Credential
Teachstone
03.2020 - 09.2020
CNA I/HOME HEALTH AIDE I -
WAKE TECH COMMUNITY COLLEGE
GED -
JOHNSTON COMMUNITY COLLEGE
Skills
- Strong communication skills
- Problem analysis and problem solving
- Attention to detail
- Interpersonal skills
- Adaptability
- Self-Motivation
- Learning potential
- Time management
- Customer service
- Data entry accuracy
- Team collaboration
- Patient care
- Event planning
- Training and development
- Clerical support
- Multitasking Abilities
- Dependable and responsible
- Friendly, positive attitude
- First Aid/CPR
- Microsoft office
- Excel
- Ccc one
- Care coordination
- Patient scheduling
- HIPAA compliance
- Workflow management
- At-home care instruction
- Discharge planning
Timeline
Customer Service Representative
Gerber Collision & Glass
12.2022 - Current
Early Childhood Education - CDA With Class Credential
Teachstone
03.2020 - 09.2020
Preschool Teacher
Kindercare learning center
02.2020 - 12.2022
Remote customer service representative
Teletec
10.2014 - 02.2020
Clinical Secretary
Wakemed Hospital
08.2006 - 11.2011
Certified Nursing Assistant I
Wakemed Hospital
03.2005 - 11.2011
CNA I/HOME HEALTH AIDE I -
WAKE TECH COMMUNITY COLLEGE
GED -
JOHNSTON COMMUNITY COLLEGE