Sarah Anguiano
Austin,TX
Summary
Resourceful Customer Service Representative known for maintaining high productivity and efficiently completing tasks. Skilled in conflict resolution, time management, and communication, ensuring smooth operational flow and customer satisfaction. Excel in active listening, empathy, and adaptability, leveraging these soft skills to navigate customer interactions successfully and foster positive outcomes.
Overview
6
6
years of professional experience
Work History
CSR
CITY OF AUSTIN APH Environmental Health Service Division
Austin , TX
2023.09 - Current
- Successfully handled various application types, covering areas like Food/Pool Permits, Temporary Permits, Mobile Vendor Permits, and more.
- Utilized various systems and software such as Outlook, Excel, Microsoft Office, TEAMS, DHD (Secured Database System), UKG, Avaya, and AMANDA for daily operations. High-volume phone Call Experience, Mail Handling, and Filing.
- Projects: RIMS (Record Information Management System), SPU Apps (Special Permit Units)
- As the lead of RIMS, I ensure that my team and I attach secured documents to every application we process. This ensures we practice diligence, responsibility, and City Core values to secure citizens' documents properly while keeping them in their appropriate retention period.
- All or most daily tasks are performed with no or minimal supervision, displaying acts of individual leadership, collaboration, and responsibility.
Lifestyle Consultant / Receptionist
Massage Heights
2023.04 - 2023.08
- Daily tasks included multitasking, responding, and assisting with telephone inquiries, and scheduling client appointments.
- Welcoming guests and providing a calm check-in and check-out.
- Efficiently conducted intake procedures for both new and returning guests, ensuring accurate documentation of medical history while adhering to HIPAA guidelines.
- Account Servicing, including taking appropriate action for customer account hold alerts and advising clients on upholding company policy.
- Interpreted membership/financial contracts to clients.
- Followed instructions to appropriately provide repayment options for clients' accounts due to insufficient funds, while following the company's protocols and policies.
- Bookkeeping intake information for clients.
- Handling cash, credit card information, and billing information.
- Processed invoices in person and via telephone.
- Emailing and calling customers.
Customer Service Rep / Appliance/Specialty Sales Rep
The Home Depot
2021.02 - 2023.02
- Customer Service and Sales Specialist.
- Assisted and greeted customers.
- Collaborated efficiently in a team setting, actively supporting supervisors and managers in various assignments and initiatives.
- Effectively trained associates in various areas such as customer service, flooring, appliance, and cashiering, ensuring adherence to company policy and handling interpersonal conflicts professionally.
- Utilized different POS systems to complete tasks such as transaction processing, return handling and exchange coordination, online order fulfillment, information requests response,
and customization design management. - Communicated/Collaborated with Home Depot's delivery team, Online Customer Service Reps, Installers, and multiple vendors to track customers' orders/products, update or change customers' delivery addresses, and rectify any customer issues in an efficient, timely manner.
- Facilitated effective communication and multitasking with customers, peers, and leadership through various channels including in-person interactions, Excel, Outlook, and telephone.
Customer Service Associate / Order Fulfillment
Lowes
2020.05 - 2020.11
- Greeted and assisted customers
- Use of multiple POS systems, cash handling
- Over-the-phone payments and orders
- Ensured customers were helped in a timely matter with kindness and respect
- Team player
- Multitasker
- Trained multiple associates
Cashier / Server
Bill Millers Bar-B-Q
2018.05 - 2018.09
- Assisted and greeted customers by taking and preparing their food orders
- Use of Pos system and cash handling
- Took drive-thru orders while multitasking and helping my team
Education
1 Semester -
ACC Riverside
2026-12
Diploma -
Crockett High School
05.2020
Skills
- Microsoft Office Suite
- Printer and Faxing Systems
- DHD (Secured database system)
- Records Management Systems
- Sales
- Skilled Collaborator
- Multitasker
- Customer Service
- Payment Processing / Cash handling
- Secured Filing/ Clerical Support
- Team player
- Optimistic
- Organized
- Adaptive
- High Achiever
- Empathetic
- Patient
- Data Entry
- Information Security
- Complaint Handling
- Administrative Support
- Staff Training
- Computer Proficiency
- Researching
References
- Jaime Martinez, COA APH Supervisor, (210) 412-2531
- Ashley Castanon, Former Director Massage Heights, (512) 799-7524
- Katrina Guadian, Lowes/The Home Depot Supervisor, (737) 293-8195
- David Cavazos, Assistant Store Manager, The Home Depot, (512) 550-7097
Timeline
CSR
CITY OF AUSTIN APH Environmental Health Service Division
2023.09 - Current
Lifestyle Consultant / Receptionist
Massage Heights
2023.04 - 2023.08
Customer Service Rep / Appliance/Specialty Sales Rep
The Home Depot
2021.02 - 2023.02
Customer Service Associate / Order Fulfillment
Lowes
2020.05 - 2020.11
Cashier / Server
Bill Millers Bar-B-Q
2018.05 - 2018.09
1 Semester -
ACC Riverside
Diploma -
Crockett High School
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