Sarah Anne Hardts
Porter
Summary
Over 10 years of experience in customer service in both in person and call center environments. Looking to expand my skills while making a difference in a company.
Overview
18
18
years of professional experience
Work History
Academic Counselor
University of Phoenix
Houston
03.2022 - Current
- Provide customer service to students by helping them in their academic journey.
- Ensure compliance with state boards and program requirements.
- Schedule students for classes.
- Coach students to overcome obstacles and be successful in their courses.
- Mentor new hires.
- Train between 1-10 new hires.
- Lead special projects within a team environment.
- Ensure compliance with college processes
- Data entry
- Work in a team environment with different departments.
Pharmacy Technician
Alto Pharmacy
El Paso
10.2021 - 03.2022
- Provide customer service to patients by processing prescriptions and ensuring they are billed correctly.
- Type prescription orders
- Process orders for patients
- Schedule deliveries
- Communicate with patients via phone
Academic Counselor
Vista College
El Paso
06.2019 - 10.2021
- Provide customer service while helping students with their educational goals/needs.
- Develop/maintain curriculum
- Increase retention in the college
- Instruct courses
- Coach instructors and students
- Community outreach
- Maintain state compliance with state and national certification boards
- Budget/purchase supplies
- Maintain student files
- Schedule appointments for fingerprints/drug tests
- Approve payroll
- Onboard new hires
Pharmacy Technician
Hospitals of Providence East Campus
El Paso
03.2013 - 06.2019
- Assist with hospital operations by providing internal customer service to meet patient needs.
- Refill pyxis machines
- Compound I.V. medications
- Compound oral medications
- Compound ointments
- Prepare for joint commission visits
- Respond to codes (code blue and rapid responses)
Pharmacy Technician, Sr Beauty Advisor, Cashier
Walgreens
06.2007 - 03.2013
- Provide customer service to customers and complete tasks to increase sales in the store.
- Cash out customers when they are ready to complete their purchase
- Restock merchandise
- Train new hires
- Set up merchandise displays
- Fill prescriptions
- Trouble shoot insurance claims for approval
- Conduct inventory counts
Education
Master of Science - Psychology
University of Phoenix
12-2018
Master of Science - Business Administration
University of Phoenix
Bachelors - Human Services with a concentration in management
University of Phoenix
Certificate - Human Resources
University of Phoenix
Certificate - Small Business
University of Phoenix
Associates - Social Work
El Paso Community College
Skills
- Academic advising
- Adult learning
- Curriculum development
- Instructional design
- Regulatory compliance
- Student retention
- Employee training
- Project management
- Problem solving
- Effective communication
- Multicultural competence
- Assessment and evaluation
- Academic planning
- Higher education policy
- Professional development
- Continuous improvement
Languages
Spanish
Limited
English
Professional
Affiliations
- Team newsletter
- Career development with in team
- Birthday card coordinator
Timeline
Academic Counselor
University of Phoenix
03.2022 - Current
Pharmacy Technician
Alto Pharmacy
10.2021 - 03.2022
Academic Counselor
Vista College
06.2019 - 10.2021
Pharmacy Technician
Hospitals of Providence East Campus
03.2013 - 06.2019
Pharmacy Technician, Sr Beauty Advisor, Cashier
Walgreens
06.2007 - 03.2013
Master of Science - Psychology
University of Phoenix
Master of Science - Business Administration
University of Phoenix
Bachelors - Human Services with a concentration in management
University of Phoenix
Certificate - Human Resources
University of Phoenix
Certificate - Small Business
University of Phoenix
Associates - Social Work
El Paso Community College
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