Summary
Overview
Work History
Education
Skills
References
Additional Capabilities
Timeline
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Sarah Ann Rupsain

Garden City,NY

Summary

Dynamic operations leader with a proven track record at the NYC Department of Finance, excelling in analytical decision-making and resource allocation. Skilled in financial management and team leadership, I drive productivity and enhance customer service through effective communication and strategic marketing initiatives. Committed to achieving excellence in every endeavor.

Overview

14
14
years of professional experience

Work History

Mentor

KidStrong
Carle Place, New York
08.2025 - Current

Cultivated child development programs for ages zero to 11, focusing on physical and skill growth.
Positioned KidStrong as a leading resource for families seeking strength and real-world success.
Supported children's progression through tailored activities addressing various developmental stages.

Supervisor/Lead Operations

NYC Department of Finance
Manhattan, NY
01.2022 - 11.2024
  • Organizing the Department of Finance paperwork, cases, files and operations with NY state Marshals/ Sheriffs
  • Daily base of work consists of the complex public policy decisions that come before the Governor and the Legislature
  • We are an organization with a foundation in sound analytical methods, thorough research, and collaboration to meet our mission of ensuring the financial integrity of the state and promoting the responsible allocation of the state’s resources

Front Desk Manager

Hampton Inn Downtown
Manhattan, NY
01.2020 - 09.2022
  • Marketing, organizing and promoting the business, managing work schedules and providing service delivery that exceeds guest’s expectations
  • Hotel management with a wide range of duties that include strategic thinking, event planning, financial management and client services
  • Oversee all staff on duty

Front Desk Manager

The Brooklyn Hotel
Brooklyn, NY
05.2018 - 12.2019
  • Organize activities and assign responsibilities to employees to ensure productivity
  • Create and apply a marketing strategy to promote the hotel’s services and amenities
  • Coordinate with external parties including suppliers, travel agencies, and conference planners
  • Evaluate hotel performance and ensure compliance with health and safety rules
  • Partake in financial activities including establishing room rates, setting budgets, and assigning funds to departments

J Metropolitan Transportation Authority/ Access-A-Ride

Global Contact Services
Long Island City, NY
02.2016 - 04.2018
  • Answer heavy phones in a fast-pace environment
  • Manage, coordinate and plan customers trips in a timely manor

Front Desk Supervisor

Hotel Mint
Far Rockaway, NY
01.2015 - 03.2016
  • Oversee personnel including receptionists, kitchen staff, and office employees
  • Monitor employee performance and conduct regular evaluations to help improve customer service
  • Collect payments and maintain records of budgets, funds, and expenses
  • Welcome and register guests once they arrive
  • Resolve issues regarding hotel services, amenities, and policies

Pharmacy Technician

Shalom & Mecheieh Pharmacy
Kew Gardens, NY
01.2015 - 03.2016
  • Manage, coordinate, and plan patient medication

Front Desk Supervisor

Courtyard Marriot Long Island
Long Island, NY
12.2014 - 03.2016
  • Apply supervisor skills ensuring the hotel (venue with sleeping accommodations) is running smoothly
  • This involves interacting with guests, managing staff, handling the finances of the property, and much more

Jessica Stokes

Celebrity Assistant
New York, NY
02.2012 - 12.2013
  • Answer heavy phones in a fast-pace environment
  • Manage, coordinate and prioritize the daily activities and operations
  • Execute minor collection, billing, and vendor accounts and maintain purchase orders/contracts
  • Plan offsite production schedule for technicians and meet operational deadlines
  • Involved in all aspects of sales productions; created sales proposals, scheduled
  • Coordinated and planned arborist's daily route schedules and work orders
  • Answered phones and oversaw the office filing, office supplies and light bookkeeping

Education

Bachelor’s Degree -

SUNY Old Westbury College
Old Westbury, NY
12-2025

Associates Degree -

Nassau Community College (NCC)
Long Island, NY
01.2019

High School Diploma -

Martin Van Buren High School
Queens Village, NY
06-2016

Skills

  • Fluent English
  • AP/AR
  • Quick-Books
  • All Microsoft Office 2010 Programs
  • AS400
  • Adobe Acrobat
  • ACT
  • Salesforce
  • Photoshop
  • Excell
  • Microsoft Word
  • Power Point
  • Fossi Hotel System
  • OnQue Hotel System
  • Third Party Bookings
  • PMS Hotel System
  • Tow Book
  • RIBS Systems
  • Supervisor/Management Skills
  • Excellent Problem-Solving Skills
  • Sales
  • Marketing
  • Promoting
  • Strong Customer Service
  • Communications Skills
  • Leadership
  • Ability to work in a team
  • Strong work ethic
  • Communication skills (written)
  • Problem solving skills
  • Communication skills (verbal)
  • Interpersonal communication
  • Training and mentoring
  • Active listening
  • Customer service
  • Team leadership
  • Effective communication

References

Furnished upon request

Additional Capabilities

  • Leadership
  • Ability to work in a team and strong work ethic
  • Communication skills (written)
  • Problem solving skills and communication skills (verbal)

Timeline

Mentor

KidStrong
08.2025 - Current

Supervisor/Lead Operations

NYC Department of Finance
01.2022 - 11.2024

Front Desk Manager

Hampton Inn Downtown
01.2020 - 09.2022

Front Desk Manager

The Brooklyn Hotel
05.2018 - 12.2019

J Metropolitan Transportation Authority/ Access-A-Ride

Global Contact Services
02.2016 - 04.2018

Front Desk Supervisor

Hotel Mint
01.2015 - 03.2016

Pharmacy Technician

Shalom & Mecheieh Pharmacy
01.2015 - 03.2016

Front Desk Supervisor

Courtyard Marriot Long Island
12.2014 - 03.2016

Jessica Stokes

Celebrity Assistant
02.2012 - 12.2013

Bachelor’s Degree -

SUNY Old Westbury College

Associates Degree -

Nassau Community College (NCC)

High School Diploma -

Martin Van Buren High School
Sarah Ann Rupsain