SARAH ANN SANTOS

As a hostess

• Greeted guests and provided menus.
• Explained and offered recommendations.
• Stayed informed about daily specials, new menu items, promotions.
• Coordinated waitlist activities to improve service efficiency

Server/Food Runner.

• Provided excellent customer service to ensure satisfaction.
• Handled money transactions accurately while following company procedures for handling cash payments.
• Prepared drinks according to standard recipes.
• Performed opening and closing duties such as setting up the dining area, restocking supplies.
• Cleaned tables and chairs to prepare dining area for next customers.
• Operated POS terminals to input orders, split bills, and calculate totals.

EXPO

• Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
• Satisfied customers by topping off drinks and offering condiments, napkins and other items.
• Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
• Addressed complaints to kitchen staff and served replacement items.

As the Shift Lead,

• Managed opening and closing store operations during 10+ hour shifts.
• Trained new employees on POS systems, menu options, and daily responsibilities.
• Executed food handling tasks, ensuring safe preparation and cooking of raw meat.
• Collaborated with kitchen staff to ensure timely food service.
• Accurately recorded orders on cash register and point-of-sale system.
• Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.

As a server,

• Delivered food orders promptly and courteously.
• Took orders from customers accurately and in a timely manner.
• Monitored dining room for cleanliness and proper set-up at all times.
• Checked food before serving it to customers.
• Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.

As a barista,

• Prepared drinks according to standard recipes.
• Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
• Prepare tea blends and ingredients throughout day

• Greeted and seated guests efficiently, enhancing dining experience and reducing wait times.
• Coordinated with staff to ensure smooth service flow
• Managed reservations and seating arrangements insuring proper rotations amongst servers
• Resolved customer inquiries and complaints
• Handled Pos Orders amongst call orders and online food services
• Explaining and highlighting menu options

• Assisted in training new team members on POS system and customer service protocols
• Opened and Closed the store, including money count and pos system
• Directed daily duties amongst coworkers
• Dealt with unruly customers
• Daily Prep Work; which involves: Basic Knife skills, Fruit Preparation (Peeling, Juicing, Cutting, etc.), Brew Tea, Refill (Purees and juices to refilling cups and straws, etc.)
• Cleaning Duties (Mopping, sweeping, dishes, trash, etc.)
• Customer Service (Cash handling, serving drinks, friendly communication, etc.)