Sarah App
Oshkosh,WI
Summary
Dedicated Product Manger with 7+ years of management experience with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Dealer Services Lease Product Owner – Officer
U.S. Bank National Association
04.2022 - Current
- Oversee Dealer Services Lease Portfolio for all consumer lease products within U.S Bank, overseeing entire product deployments from vision and creation to rollout and delivery.
- Manage team of 8 loan documentations specialists by establishing positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Coordinate with software developers to create custom applications and reports that will support insourcing of 700,000+ legal documents to be serviced in house starting in 2024. Meeting weekly to review and track progress of system enhancements submitted.
- Hold weekly meetings with external vendors to ensure that agreed to contract is being upheld and that work is being completed timely and within state and federal regulations
- Review and implement process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Collaborate monthly with outside business lines to review process changes made to help prevent negative downstream impact for our processes and customers.
- Establish, initiate and optimize business development strategies based on company targets, product specifications, market data, and budget factors.
- Analyze and report on key performance metrics to senior management.
Collateral Release Operations Manager
U.S. Bank National Association
04.2020 - 04.2022
- Supervised 10 operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Quality Analyst /Peer Review Analyst
U.S. Bank National Association
07.2017 - 04.2020
- Organized in depth reviews of critical processes and provided recommendations for enhancements to improve efficiency and regulatory compliance.
- Conducted training and created resource guides for employees on optional product refund and collateral processes to ensure consistency of account review during QC process; received bronze shield award for this work.
- Documented key trends in process errors uncovered and communicated information onto management for potential process enhancements.
- Collaborated with Managers to determine root cause of issues identified during reviews and assist in resolution.
- Provided information to assist in giving feedback to employees and assisted with development and design of processes and procedures.
- Researched and gathered information in preparation for process audits.
Skills
- Risk Management
- Stakeholder Relationship Management
- Agile Methodology
- Relationship Building
- Training and Onboarding
- Corporate Communications
- Staff Management
- Project Management
- Microsoft Office
- Root Cause Analysis
Certification
U.S. Bank Consumer and Business Banking Operations University
- Certified Career Professional (CCP)
- Project Management Basics
Timeline
Dealer Services Lease Product Owner – Officer
U.S. Bank National Association
04.2022 - Current
Collateral Release Operations Manager
U.S. Bank National Association
04.2020 - 04.2022
Quality Analyst /Peer Review Analyst
U.S. Bank National Association
07.2017 - 04.2020
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