Sarah Appl
Lead Patient Representative
Tyler,TX
Summary
Confident Patient Representative promoting effective communication, relationship building and time management skills. Offering more than 8 years of helping patients and delivering exceptional service, and 10 years in customer service environments. Motivated individual with knowledge of medical terms, a vast knowledge of insurance companies and policies, ICD-10-CM and CPT codes and eager to learn more.
Overview
10
10
years of professional experience
Work History
Clinic Patient Representative - Lead
CHRISTUS TRINITY MOTHER FRANCES
03.2022 - Current
- As a patient representative lead I have supervisory roles to the front desk staff for check in and check out clerks for the largest primary care clinics in East Texas
- Some of my duties include: Reporting daily money collection, running error reports and audits using Epic and Excel to check quality of the registration of patients
- I am responsible for our claims denial work queue, correcting errors with the claim and resubmitting to insurance and or changing to private pay
- Several years experience in entering CPT and ICD-10 codes for changing patients diagnoses and care status changes, documenting home health certifications and recertification for accurate diagnoses and billing dates for timely insurance claims.
- Collaborated with medical staff to ensure timely and accurate communication of patient needs.
- Resolved billing issues, resulting in increased patient trust and financial stability for the clinic.
- Assisted patients with insurance claims, facilitating smooth transactions and proper coverage.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
Patient Access Representative
UT HEALTH EAST TEXAS
07.2016 - 03.2022
- As a patient access representative, I was responsible for quickly and accurately entering patient information and reason of visit, collecting insurance information and obtaining signatures for appropriate forms and any financial responsibility the patient may have according to their insurance coverage
- I have had multiple titles in this department, start at a level 1 Patient Access Rep, then promoting to a level 2 Patient Access Rep after being with the department for 6 months (during this time I would also help in the “Pre-registration” scheduling department where I would be responsible for calling patients to remind them of their upcoming appointment and make sure all of their information was correct and up to date
- I then moved to a leadership role as a Patient Access Coordinator and have more responsibilities, including handling daily reports and coordinating team members in daily stations and lunch scheduling and assisting in other Patient Access reps in furthering their goals in promotion and growth.
Cafeteria attendant/ Cashier
East texas medical center
12.2015 - 07.2016
- I was responsible for working at the cash register, quickly and accurately recording the items our guests were wishing to purchase, collecting payment and giving back correct change and issuing a receipt of transaction, making sure work areas and stations stay cleaned and stocked throughout the day
- I was also responsible for working at the food lines where my job duties included stocking the food items with fresh food and taking guests orders accurately
- Recording food temperatures regularly to be sure the food served is to regulations and standards
- I also trained new hires in all areas in the front of the cafe.
Team member/cashier
Chick-fil-a
08.2013 - 12.2015
- With multiple different duties as a team member, responsibilities included working at the cash register, taking guest's orders, making sure their order was accurate, notifying the kitchen in case someone had a special order, or an allergy.
- Quickly and accurately collecting payments and returning correct amount change back to guest.
- Problem solving and taken care of escalations as they tend to happen in food service.
- End of month inventory, counting and recording items used and discarded to accurately order what we needed for the following month.
- Making sure all work areas were clean and stocked for opening of the store in the morning and making sure areas stay cleaned and stocked during the day.
- My job duties also included training new hires.
Education
High school diploma -
homeschool
05.2015
Skills
- Ability to work under pressure
- Time management
- Conflict Resolution
- Experienced in insurance eligibility verification
- Familiar with ICD-10 and CPT codes
- Microsoft word and Excel experience
- Able to multitask in busy environment
- Familiar with AS400 and EPIC programs
- Claims submission and denial processing
- Protected Health Information
- Team Leadership
- Quality Assurance
references
- Melissa Oleksiak, (903)571-9401 - Previous co-worker / Friend
- Darci Croom, (505)508-6590 - Previous co-worker / Friend
- Danniel Horton, (903)316-0807 - Previous Supervisor
Timeline
Clinic Patient Representative - Lead
CHRISTUS TRINITY MOTHER FRANCES
03.2022 - Current
Patient Access Representative
UT HEALTH EAST TEXAS
07.2016 - 03.2022
Cafeteria attendant/ Cashier
East texas medical center
12.2015 - 07.2016
Team member/cashier
Chick-fil-a
08.2013 - 12.2015
High school diploma -
homeschool
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