Sarah Appleman
Havana,FL
Summary
Resourceful and personable service coordinator with deep knowledge in facilitating communication and providing appropriate solutions. Offering strong organizational, problem-solving, and communication skills. Collaborative and determined to meet deadlines without forsaking the needs of the client.
In the last ten years as a home manager and educator I have continued to utilize my skills and talents.
- maintaining budget
- creating individual education plans
- communication
- organization of files and following state regulated guidelines.
I look forward to having the opportunity to provide excellent service for your agency soon!
Overview
6
6
years of professional experience
Work History
Service Coordinator
KMG Prestige
08.2012 - 02.2014
- Compliant with privacy standards and client confidentiality.
- Maintain client files for quarterly audit via a contracted quality assurance specialist and HUD.
- Provide state and local funded benefit support to those that qualify for acute and/or ongoing assistance.
- Connect residents with local resources to empower both seniors and disabled to remain independent in their home(s) as long as possible.
- Enhanced customer satisfaction by efficiently addressing and resolving service issues.
- Streamlined service coordination processes for improved team productivity and response times.
Service Coordinator
Continental Management
08.2010 - 04.2012
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
- Support clients through referral case management to empower them to live independently as safe and as long as possible.
- Maintain a grant supported budget for the service coordination program.
- Proficiently maintained client records via a confidential online date management program.
Health Access Coordinator
LaPuente Home
04.2008 - 05.2009
- Developed strong working relationships with colleagues across multiple departments through effective collaboration on shared initiatives or projects impacting patient access operations.
- Provided case management services for over 200 individuals in a 10 month period, of those 56 individuals were assisted into local, state, and federal benefit programs.
- Procured grant funding through state wide foundations to maintain the health access initiative and client services.
Interim Outreach Director
LaPuente Homes
04.2008 - 05.2009
- Supervised and trained AmerCorps volunteers to provide superior customer service to the homeless and near homeless community members seeking state and local assistance programs.
- Maintain budgets for multiple services that are provided by the outreach department at LaPuente Home.
- Leveraged grant writing skills to secure funding from various sources such as foundations, corporate sponsors, and government agencies.
- Facilitated the development of culturally responsive programming that addressed the unique needs of diverse communities served.
- Developed network relationships with industry professionals to enhance community awareness and promote services.
Education
Bachelor of Science - Health Sciences
Western Michigan University
Kalamazoo, MISkills
- Needs Assessment
- Community Liaison
- Resource Utilization
- Individualized Service Plans
- Telephone Communication
- Notetaking and Documentation
- Goal Setting
Timeline
Service Coordinator
KMG Prestige
08.2012 - 02.2014
Service Coordinator
Continental Management
08.2010 - 04.2012
Health Access Coordinator
LaPuente Home
04.2008 - 05.2009
Interim Outreach Director
LaPuente Homes
04.2008 - 05.2009
Bachelor of Science - Health Sciences
Western Michigan University
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