Sarah Arellano
Dental Office Manager
Pompano Beach,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Pediatric Dental Office Manager
Cosmic Smiles Pediatric Dentistry
Fort Lauderdale, FL
07.2019 - Current
- Manage patient scheduling and expedite patient flow through the practice
- Explain treatment plans and payment options to patients
- Review patient records to ensure accuracy
- Monitor accurate and up-to-date billing of patients
- Oversee the processing of dental insurance claims
- Check accuracy and timeliness of paperwork
- Ensure deposits are completed accurately and on time
- Create and analyze management reports
- Manage office schedules following policies and procedures
- Establish collaborative working relationships and provide support to all staff
- Train and develop staff to meet individual needs and operational objectives
- Hold staff to highest standards of integrity by monitoring adherence to all federal, state and practice standards
- Develop and support marketing activities
- Ensure operational readiness and presentation of the dental practice
- Responded to patient queries and concerns to resolve issues in accordance with company policies and procedures, healthcare regulations and dental board standards.
- Expertly managed planning, scheduling and coordination of outpatient procedures.
- Verified insurance coverage and obtained pre-authorizations.
Front Desk Receptionist
Kids Healthy Smiles
Pompano Beach, FL
02.2019 - 07.2019
- Schedule and register New Patients and insure all required documentation is completed by patient
- Demonstrate proficiencies in telephone and front desk reception
- Performs necessary duties associated with checking patients in and out
- Record treatment information in the patients chart
- Schedule all future treatment planned for next appointment
- Alerted other staff when patients arrived and prepared records for dentist review
- Arranged financial agreements and scheduled restorative treatments for patients
- Explained and communicated best standard of treatment according to doctor's diagnoses
- Communicate effectively with patients for financial options including dental insurance coverage and out of pocket expenses
- Offering payment plan options
- Maintained the front desk and reception area in a neat and organized fashion
- Carefully prepared, reviewed and submitted patient statements
- Consistently informed patients of their financial responsibilities prior to services being rendered
- Efficiently performed insurance verifications
- Effectively scheduled appointments for the Orthodontist and Pedodontist
- Managed a successful social media campaign called Legwork
- Organized marketing in the office (prepared the office for events, creating marketing material and meeting with different businesses in the area)
- Set up examination room and dental trays in preparation for examinations and procedures
- Successfully assist the dentist by performing four handed dentistry and other chair side duties
- Competently expose dental x-rays
- Capably perform prophylaxis in the absence of periodontal disease or gingivitis
- Instruct patients on dental hygiene practices such as proper tooth-brushing and flossing techniques
- Diligently clean instruments and work areas in accordance with sterilization and disinfectant protocol.
- Presented information regarding dental hygiene to groups of 25 children or more.
Treatment Coordinator
Smile Design Dental
Fort Lauderdale, FL
07.2018 - 01.2019
- Schedule and register New Patients and insure all required documentation is completed by patient
- Demonstrate proficiencies in telephone and front desk reception within a high volume environment
- Review schedule daily, weekly and monthly to ensure that production block
- Performs necessary duties associated with checking patients in and out
- Record treatment information in the patients chart
- Schedule all future treatment planned for next appointment, and the amount of chair time, doctor time and assistant time needed
- Alerted other staff when patients arrived and prepared records for dentist review
- Arranged financial agreements and scheduled restorative treatments for patients
- Explained and communicated best standard of treatment according to doctor's diagnoses
- Communicate effectively with patients for financial options including dental insurance coverage and out of pocket expenses
- Offering payment plan options
- Maintained the front desk and reception area in a neat and organized fashion
- Carefully prepared, reviewed and submitted patient statements
- Consistently informed patients of their financial responsibilities prior to services being rendered
- Efficiently performed insurance verifications
- Effectively scheduled appointments for four hygienists and five doctors
- Created daily collections report
- Posted charges, payments and adjustments
- Managed a successful social media campaign called Revenue Well
- Organized marketing in the office (prepared the office for events, creating marketing material and meeting with different businesses in the area)
Pediatric Dental Assistant/Marketing Coordinator/Treatment Coordinator
Journey Kids Dental
Fort Lauderdale, FL
01.2014 - 01.2018
- Organize and manage all aspects of marketing in the office
- Create and implement successful social media campaigns
- Produce memorable, premium-quality functions for intimate gatherings and large crowds
- Excel at building rapport and trust with vendors, teachers, school administrators and parents
- Reached out to schools in Broward county and booked days where I would travel to different schools to teach children on how to have proper dental hygiene
- Proficient at handling a variety of customer service and administrative tasks and resolving customer issues with expediency
- Demonstrate proficiencies in telephone and front desk reception within a high volume environment
- After patient paper work is completed it is then scanned into Dentrix system
- Expedient in processing patient check-in/check-out, verifying insurances and collecting payment
- Efficient in managing appointment scheduling, patient records, dental billing and financial information
- I am trained as a pediatric dental assistant so if I am ever needed in the back I can do everything below:
- Fluoride & Sealant applications
- Set up examination room and dental trays in preparation for examinations and procedures
- Successfully assist the dentist by performing four handed dentistry and other chair side duties
- Correctly mix compounds for cleaning or filling teeth
- Alerted other staff when patients arrived and prepared records for dentist review
- Accurately recorded treatment information in patient records
- Maintain clear, organized dental records and reports
- Competently expose dental x-rays
- Capably perform prophylaxis in the absence of periodontal disease or gingivitis
- Instruct patients on dental hygiene practices such as proper tooth-brushing and flossing techniques
- Diligently clean instruments and work areas in accordance with sterilization and disinfectant protocol.
Dental Assistant
Gentle Dental
Pompano Beach, FL
01.2014 - 01.2014
- 320 Clinical Hours
- Set up examination room and dental trays in preparation for examinations and procedures
- Successfully assisted the dentist by performing four handed dentistry and other chair side duties
- Correctly mixed compounds for cleaning or filling teeth
- Completed patient paper work and scanned into Dentrix system
- Alerted other staff when patients arrived and prepared records for dentist review
- Accurately recorded treatment information in patient records
- Maintained clear, organized dental records and reports
- Competently exposed dental x-rays
- Capably performed prophylaxis in the absence of periodontal disease or gingivitis
- Instructed patients on dental hygiene practices such as proper tooth-brushing and flossing techniques
- Took impressions for retainers and appliances
- Diligently cleaned instruments and work areas in accordance with sterilization and disinfectant protocol.
Education
Sociology
The Art Institute of Fort Lauderdale
High School Diploma -
Broward College
Village School
Sanford Brown Institute
Skills
Professional and CourteousDetail-Oriented
Excellent multitasking capability
Employee training
Excellent Communication
Teambuilding
Dependable and Responsible
Timeline
Pediatric Dental Office Manager
Cosmic Smiles Pediatric Dentistry
07.2019 - Current
Front Desk Receptionist
Kids Healthy Smiles
02.2019 - 07.2019
Treatment Coordinator
Smile Design Dental
07.2018 - 01.2019
Pediatric Dental Assistant/Marketing Coordinator/Treatment Coordinator
Journey Kids Dental
01.2014 - 01.2018
Dental Assistant
Gentle Dental
01.2014 - 01.2014
Sociology
The Art Institute of Fort Lauderdale
High School Diploma -
Broward College
Village School
Sanford Brown Institute