Sarah Arnold
San Antonio,TX
Summary
Accomplished Leasing Consultant with excellent abilities in customer service, telephone etiquette and issue response. Detailed knowledge of San Antonio rental market for Residential properties and impressive financial management skills. Expert user of Yardi Software .
Overview
2
2
years of professional experience
Work History
Leasing Consultant
COMCAPP @Turtle Creek Apartments
01.2012 - 05.2014
- Greeted clients, showed apartments, and prepared leases.
- Verified tenant incomes and other information before accepting lease applications.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Collected rent and tracked resident payments and information in computer system.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Wrote and submitted reports to highlight developments and statistics of occupied properties.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Maximized rental income while minimizing expenses through effective planning and control.
- Generated professional networks by engaging in professional, industry and government organizations.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Distributed and followed up on tenant renewal notices.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Responded to requests and scheduled appointments for property showings.
Recruiting Specialist
Temps2Day
11.2012 - 06.2013
- Hired employees and initiated new hire paperwork process.
- Promptly corresponded with applicants and coordinated and conducted interviews.
- Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics and other variables.
- Explained human resources policies, procedures, laws, standards, and regulations to each employee.
- Supported management in developing and implementing personnel policies and procedures.
- Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
- Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
- Collaborated with managers to identify and address employee relations issues.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Completed human resource operational requirements by scheduling and assigning employees.
- Tracked key dates and deadlines and maintained specific personnel lists.
- Supported programs by preparing worksheets, gathering communication materials, and coordinating meetings.
Education
Bachelor Of Applied Science - Bilingual Education
The University of Texas At Brownsville And Texas Southmost College
Brownsville, TXSmall Business Management
The University of Texas At San Antonio
San Antonio, TXSkills
- Administrative Oversight
- Insurance Coordination
- Staff Management
- Enterprise Resource Planning
- File Management
- Social Media Engagement
- Database Management
- Leasing and Sales
- Property Management
- Lead Generation
- Lease Writing
- Resident Retention Programs
- Lease File Audits
- Tenant Eligibility Determination
- Telephone Inquiry Management
- Background Checks
- Tenant Screening
- Bid Proposals
- Marketing and Advertising
Languages
Spanish
Native or Bilingual
Timeline
Recruiting Specialist
Temps2Day
11.2012 - 06.2013
Leasing Consultant
COMCAPP @Turtle Creek Apartments
01.2012 - 05.2014
Bachelor Of Applied Science - Bilingual Education
The University of Texas At Brownsville And Texas Southmost College
Small Business Management
The University of Texas At San Antonio
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