Sarah A. Shoup
Seattle
Summary
Dynamic and accomplished hospitality professional with a strong emphasis on wine expertise and exceptional high-end service. Proven track record of enhancing guest experiences through personalized attention and a deep understanding of fine wines. Committed to contributing to a vibrant hospitality environment by elevating service standards and creating memorable experiences that drive business success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
Delille Cellars/Enville
06.2025 - 11.2025
- First started in the tasting room. Handling a 3-4 table section of wine tasting guests.
- Understand all Delille wines to educate and sell to guests in the tasting room.
- In September I was promoted through internal interviews to the Floor Manager of their new location Delille Enville in Uvillage.
- Reported directly to the GM and AGM to train and educate staff before grand opening.
- Once open I managed over the dining room for dinner service 5 days a week including weekends. Working on hosting, guest recovery, bar assistance, server assistance, and wine service and education for any guests.
- Help staff sign up for wine club memberships.
- Maintain and inventory all retail goods, including wine.
- Submitted daily end of shift report on service, staff performance, food reviews and recoveries, and guest satisfaction.
Server
Ballard Cut
02.2025 - 06.2025
- Greeting and seating guests when the host is not present.
- Efficiently take small and large order with full understanding of menu (food sourcing, pricing, modification ability, allergies, etc)
- Partial cash handling mainly in exchange with bar till.
- Maintained part-time schedule will filling in other shifts when needed.
Restaurant Manager
El Vez- Starr Restaurants
03.2023 - 09.2023
- Working with the GM and fellow managers to execute basic computer and account knowledge including: Word, Excel, scheduling software, Open Table, Onboarding, HR systems (ADP, Aloha, NCR Corp), etc.
- Hiring and training a diverse team of hourly staff. My department focus was for food runners. I ensured they had proper training and menu testing, HR development training, and development into wait staff as well.
- Successfully achieve budgeted sales and Profitability metrics according to company policies and reviews for seasonality.
Restaurant Manager
Deliciosa Restaurant
12.2022 - 02.2023
- This role started with the sharing of the Restaurant Manager role with the current manager to learn about the business and its large regular customer base, before her departure to Australia.
- Each week consists of Regular stocktakes, beverage and misc items, rostering, maintaining the business website updates.
- Invoice and debit reports from beverage deliveries.
- Train staff and ensure quality service is given. Led with encouragement and good atmosphere.
Assistant Restaurant Manager
Black Barn Bistro
09.2020 - 12.2022
- Liaised directly with the owner, GM and Executive chef everyday about weekly bookings, monthly events, seasonal produce to match kitchen and bar menus.
- Maintain staff hours for labor forecasting.
- Trained staff
- Coordinating events
- Met with top producers and distributors around New Zealand
Education
High School Diploma -
North Valleys HS
Reno, NV01-2010
Bachelor of Arts - English
University of Nevada, Reno
Reno, NVSkills
- Reliable work commitment
- High-quality client service
- Customer interaction
- Proficient in troubleshooting challenges
- Fostering teamwork
- Detail-oriented approach
Certification
- Court of Master Sommeliers Training - 2017-2019
- Certified Sommelier, CMS - 2021
Timeline
Server
Delille Cellars/Enville
06.2025 - 11.2025
Server
Ballard Cut
02.2025 - 06.2025
Restaurant Manager
El Vez- Starr Restaurants
03.2023 - 09.2023
Restaurant Manager
Deliciosa Restaurant
12.2022 - 02.2023
Assistant Restaurant Manager
Black Barn Bistro
09.2020 - 12.2022
High School Diploma -
North Valleys HS
Bachelor of Arts - English
University of Nevada, Reno