Sarah Aulov
Saint Cloud
Summary
Dynamic professional with experience at Pain Medicine Specialty Group, excelling in front desk operations and customer service. Proven ability to manage high-volume communications and appointments, enhancing efficiency by 20%. Skilled in multitasking and maintaining confidentiality, with strong communication and problem-solving abilities. Adept at using digital systems for seamless service delivery.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Pain Medicine Specialty Group
01.2024 - Current
- Collected room deposits, fees, and payments.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Completed all tasks in compliance with company policies and procedures.
- Greeted patients in a professional, compassionate, and discreet manner, serving as the first point of contact for the practice
- Managed high-volume inbound and outbound calls, scheduling new and follow-up appointments for pain management providers
- Verified patient demographics, insurance information, and referrals prior to appointments
- Checked patients in and out while maintaining accurate and confidential medical records
- Collected copays, processed payments, and provided receipts in accordance with office policies
- Coordinated appointment schedules to minimize wait times and maximize provider efficiency
- Communicated effectively with clinical staff regarding patient flow, urgent needs, and scheduling changes
- Maintained HIPAA compliance when handling patient information and documentation
- Assisted patients with forms, authorizations, and general inquiries regarding services
- Maintained a clean, organized, and welcoming front desk environment
Cashier/Sales Associate
Ross Dress for Less
01.2024 - 02.2025
- Addressed customer needs and made product recommendations to increase sales.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Provided friendly, efficient customer service in a fast-paced retail environment
- Accurately processed cash, credit, and debit transactions while maintaining register accountability
- Assisted customers with merchandise inquiries, returns, and exchanges in accordance with store policies
- Maintained a clean, organized checkout area and sales floor to enhance customer experience
- Stocked, tagged, and arranged merchandise to meet visual and company standards
- Supported loss prevention efforts by following proper cash-handling and security procedures
- Assisted with opening and closing duties, including register balancing and floor recovery
- Collaborated with team members and management to meet daily sales and customer service goals
- Managed high customer volume while maintaining professionalism and attention to detail
Customer Service Representative
True Care Health
01.2021 - 09.2023
- Responded to customer requests for products, services, and company information.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Responded proactively and positively to rapid change.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Managed high-volume inbound and outbound communications while maintaining a friendly, front-facing demeanor.
- Scheduled appointments, confirmed bookings, and updated customer records using digital systems
- Handled customer inquiries, concerns, and complaints with discretion, empathy, and problem-solving skills
- Maintained accurate documentation, notes, and follow-ups to ensure seamless service continuity
- Assisted with administrative tasks including data entry, email correspondence, and calendar management
- Consistently met response-time and customer satisfaction expectations in a remote environment
Education
GED -
Walton High School
New York, NY06-2021
Skills
- Spreadsheet tracking
- Appointment confirmation
- Mail coordination
- Correspondence drafting
- Professional phone etiquette and call handling
- Greeting and assisting clients, patients, and guests
- Appointment scheduling and calendar management
- Customer issue resolution and de-escalation
- Front desk operations and visitor management
- Multitasking in fast-paced environments
- Strong verbal and written communicationData entry and record maintenance
- Filing, scanning, and document organization
- Email management and correspondence
- Basic office equipment (multi-line phones, printers, fax)
- Confidential information handling (HIPAA-aware, if applicable)
- Time management and task prioritization
- Data entry and record maintenance
- Filing, scanning, and document organization
- Email management and correspondence
Certification
phlebotomy certification
Languages
Spanish
Professional Working
Timeline
Front Desk Receptionist
Pain Medicine Specialty Group
01.2024 - Current
Cashier/Sales Associate
Ross Dress for Less
01.2024 - 02.2025
Customer Service Representative
True Care Health
01.2021 - 09.2023
GED -
Walton High School